Syncing Paused on new iPhone 15 Pro Max

Upgraded my phone and now my messages say “syncing paused”. I didn’t change any settings from my previous phone. I have plenty of storage on the cloud. I have pressed “sync now” and it says it’s syncing with iCloud and the blue progress line is at the very end but then it turns off and says “syncing paused” again. I’ve also powered off my phone and keep having the same issue.

iPhone 15 Pro Max, iOS 17

Posted on Dec 26, 2023 10:24 AM

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Question marked as Top-ranking reply

Posted on Dec 31, 2023 3:57 AM

This fix worked for me.


1) go to iCloud drive

2) select apps syncing to iCloud drive

3) select messages

4) choose sync now


Make sure you are on WiFi and if others in your home are on WiFi ask them to get off so you can have the strongest connection possible. It took about 30 minutes to complete however the status now says “Synced” I hope this fix works for you.


23 replies
Question marked as Top-ranking reply

Dec 31, 2023 3:57 AM in response to TinaJJJ

This fix worked for me.


1) go to iCloud drive

2) select apps syncing to iCloud drive

3) select messages

4) choose sync now


Make sure you are on WiFi and if others in your home are on WiFi ask them to get off so you can have the strongest connection possible. It took about 30 minutes to complete however the status now says “Synced” I hope this fix works for you.


Feb 3, 2024 4:15 PM in response to TinaJJJ

I am also having this issue with the 15 Pro.


I was on the phone with apple support, then got transferred to another senior agent, then another senior agent, now we are waiting for the response of the engineer to get back to us on this.


Apple really has to get this together or they may lose customers with these ongoing problems. Not my first time I went to the Apple Store for an issue and then they just create another issue for me to waste my time on. Please get this together, as soon as possible.

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Syncing Paused on new iPhone 15 Pro Max

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