I have been trying to get a refund for an automatic subscription with Facetune that was charged to my apple account. I tried to get a refund from apple but they denied
The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will.
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
This is a huge issue. I was denied as well for a refund on a canceled year subscription.
Did they ever refund me? Going through the same thing
It was my first time downloading the app so I thought I was downloading it to listen to the free stories on the podcast/app so yes it can be done accidentally.
I signed up for a FREE TRIAL. Was charged immediately, and STILL was denied a refund. Unconscionable.
if you dispute they block your iTunes account and sometimes make you pay it back it’s crazy they never want to refund never
THATS TRUE! Apple needs to tell us the progress and reasons of why they denied it. This kind of non-public behavior is unacceptable to consumers. Hope they can accept it and make some changes.
I avoid using Apple Pay. I used to trust that they Apple would make appropriate refunds. It seems that there was a policy change. Now all are denied, with or without good reason.
I’m right there with you they are allowing their customers to be scam app shows you cancelled days before the trial ended and you still get the monthly charge and apple states it’s valid
at the end, you get the refund or not?
Same!!
Thanks. We know all that
Sunnygrl124 wrote:
Thanks. We know all that
No Problem. Some people don't and continue to ask the question and wonder why they don't get a refund.
No I was not able to get a refund
It does happen. I downloaded a yoga app and went to sign up for 7 day free trial, and then goes to a screen, do you want for this amount? I'm thinking, well yes, after free trial ends, (IF I like it), so I submit , double click, face ID (which you have to do FOR A FREE TRIAL!) and next thing you know, I'm charged $43! Then of course you CANNOT submit to Apple for a refund immediately, you have to wait until the receipt becomes available, which is 48 hours. So I did that as soon as I was able, was denied initial request, and then I appealed, which was also DENIED. Something about "based on my history" well then apps shouldn't be allowed to offer free trial. Because I admit, I do use the free trials, and occasionally, have forgotten to cancel or have not meant to purchase. The last time I requested a refund was January. It's not like it's once or twice a month. I refuse to use this app because I was not refunded. Sounds childish, But I'm so ****** that they won't refund me. They told me to contact the App directly, which I knew was useless and it was
I was denied a refund for a subscription and I don't know why
