I'm unable to update my Apple ID payment method

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I'm unable to update my Apple ID payment method

My credit card expired and I received a new one. Same number different cvv # though. I received an email from Apple that I needed to update my payment method or my iCloud account would be downgraded from 200gb to the free 5gb. When I follow directions and try to FIRST, add my new card with new cvv#, it tells me this card already exists and won’t let me add. If I try to delete the old card it won’t allow that either as it is on an active subscription. How do I fix this?

[Re-Titled by Moderator]

G223X,

Posted on Dec 29, 2023 11:08 AM

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Answer 1

Top-ranking reply

Tucson_discuss Author

Level 1

4 points

Dec 29, 2023 12:10 PM in response to Limnos

Thank you for your reply. I ended up chatting with apple support and it was resolved by adding a different temporary card, deleting the old one, adding the new card and then deleting the temporary card.

I don’t think I should have had to do this. Perhaps Apple will have a better solution in the future?

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Answer 2

Dec 29, 2023 11:47 AM in response to Tucson_discuss

Contact Apple about that. Refer to this page for Apple Support features ➞ Contact - Official Apple Support

If the presented options do not resolve your issue, keep experimenting with any series of selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

This page has telephone numbers for contacting Apple for support and service ➞ Contact Apple for support and service - Apple Support

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Answer 3

Dec 29, 2023 2:31 PM in response to Tucson_discuss

I agree, it sounds cumbersome and not something everybody can do.

Recommend it to them. Click on this link for Apple products feedback links --> Product Feedback - Apple

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I'm unable to update my Apple ID payment method

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