Wireless Apple Car Play in 2024 Hyundai Tucson Limited

Linda, when you say you "received" the firmware update, what do you mean? did you download it from somewhere? Did the car receive it from the alleged over the air update feature?

I have just had my Tucson for 8 days, and it appears to me that there is newer navigation software disclosed here that is not on my car: https://update.hyundai.com/US/EN/updateNoticePopup/GnwBK4

I see no way of downloading anything other than the nav software, and nothing seems to be updating over the air.

nxnw wrote:

It would be nice if Hyundai or Apple could say, authoritatively, what’s going on.

Apple has nothing to do with it. Apple publishes the API and specifications for manufacturers to use in implementing their systems. It's entirely on the manufacturer, and the FCC, of course.

I contacted Hyundai (ConsumerAffairs@hmausa.com) and this is the response I got. It does have some interesting info at the end about Apple phones. Also, for reference, I have the 2024 Kona that got the update over the air. I’m currently running the latest version of software in my Kona.

“Thank you for contacting Hyundai Customer Care. We appreciate the opportunity to assist you with your Apple Carplay concerns.

Below are the troubleshooting steps our Bluelink agents try with our customers to help resolve this situation:

Confirm phone compatibility (iPhone5 and above) and phone has the latest iOS version.

• Disconnect the phone and confirm Head Unit "Connectivity" Setting is turned ON.

If settings is enabled, this may be a Phone/cable issue. Try the following:

• Check connection points: Lightning cable to vehicle USB port/phone.

• Disconnect then reconnect the phone.

• Power the phone OFF then ON.

• Check phone's Restrictions setting allows CarPlay (Settings > General > Restrictions > CarPlay > ON)

If condition persist,

• A Hard Reset may need to be performed on the phone. Press and hold the Home button (big circle below the screen) and the Sleep/Wake button (on top of the

iPhone).

• Phone/Cable concerns should be handled by the customer/phone manufacturer.

• NOTE: Recommend using Lightning cable that came with the phone

NOTE: Often Apple phones cannot be used in a "wireless" configuration and has to be a wired connection. This is due to Apple's proprietary software it gives customers problems in these types of situations.

The Over the air updates will occur automatically once available and will inform you if available to start the download.”

Not the update we all want, but that’s where I got so far.

[Edited by Moderator]

The last digits of the software updates look like dates, in this case, 231215 - Dec. 15, 2023.

As we speak, I am using the Hyundai update software to download the huge update file (about 60 GB), which I am instructed to copy to a USB key to plug into the car, and then manually install. I will post my success or lack thereof.

Yes, I was surprised it was dated October 2023.

The last digits of the software updates look like dates, in this case, 231215 - Dec. 15, 2023.

As we speak, I am using the Hyundai update software to download the huge update file (about 60 GB), which I am instructed to copy to a USB key to plug into the car, and then manually install. I will post my success or lack thereof.

I hate the response I got too 😂 I had literally told them I tried all the stuff (like clearly I’m posting here I’m one to scour the web for ways to do it myself) but they gave me the dumbed down response.

I want to be able to use CarPlay wirelessly but I’ve gotten back in the habit of plugging my phone in like I used to do years ago.

also is it just me or is music way louder via Bluetooth vs CarPlay? No one has ever told me they noticed but I blast my music and I can say it’s louder via Bluetooth. I can’t navigate my phone like I can CarPlay but it’s about 30% louder 🤷🏻‍♀️

I hope someone finds a way to update without having to spend hours downloading the update files that seem to be corrupt anyways 🤦🏻‍♀️

I am having same problem I got Hyundai found out that the navigation system doesn't allow wireless apple car play. feeling sad. the navigation Hyundai put in there car is very useless and poor. I wish Hyundai would have choice between two.

if you find any solution for this please let me know.

I know they have release updated software in Europe for wireless apple CarPlay but not here in North America.

For now, try using a usb cable for it, ask your local dealer how to get wireless CarPlay to work. If you have iPhone 6s or higher it should work

The software update just came out and it says we can connect wirelessly but I cannot seem to figure it out.

Really? For the 2014 tuscon limited? How do I update the software for the infotainment system?

There is no software update I just checked.