Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Your credit card is about to expire" error every time I try to purchase an app in App Store

Whenever I try to make in app purchases I get an error pop up that says “Your credit card is about to expire” and that I need to sign in to update my information. Except my card doesn’t expire until 2027.


I’ve tried resetting my phone, I’ve tried signing out of my Apple ID and back in. I can’t delete and re-add my card because I get an error saying I can’t because I have active subscriptions on the card.


Funnily enough, I canceled my subscriptions on my card thinking I could cancel them, delete and re-add my info and then resubscribe, which I couldn’t do because I got the active subscriptions error again but when I resubmitted my canceled subscriptions they went through just fine.


Also I usually use Face ID to pay, but because of this error, I get asked into sign in to Apple ID instead which is unusual.


Any suggestions? This is so annoying


[Re-Titled by Moderator]

iPhone 11

Posted on Dec 29, 2023 9:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2023 10:06 AM

I have a call scheduled tomorrow at 11am AST with Apple Pay support team. I’ll post results here when done.

305 replies
Sort By: 

Dec 30, 2023 2:01 AM in response to Dah•veed

This exact thing is happening to me right now. I’ve had the same exact card on my account for over a year & have never gotten this error. My card doesn’t expire until the year 2027, so the message telling me: “your card is about to expire” is obviously incorrect.

Reply

Dec 30, 2023 12:25 PM in response to snohw

As someone suggested, remove/re-add via the iPhone Settings "Wallet" section instead of the Wallet app itself seems to work. I just tried removing the card and re-adding it (easy because it was listed under "previous cards") and this seems to have done the trick. Didn't need to use a computer 🙂

Reply

Dec 30, 2023 12:44 PM in response to snohw

I’ve had this problem too - started to get emails in the middle of December saying that upcoming subscriptions were going to fail and I should update my payment details - but everything was correct so there was nothing to update. Then yesterday my iTunes Match did indeed fail to renew because the payment failed.


Contacted Apple Support and was fortunate enough to speak to someone who was aware of the cause of this problem. As I understand it, this is an Apple Pay issue where a person’s credit card is linked to Apple Pay. Believe it or not, Apple Pay is not using the credit card expiry date but has a blanket expiry date of December 2023, which is why payments are starting to fail for lots of people.


To fix it, I was told to do the following. Go to Settings->Apple Id->Payment and Shipping and remove the payment method linked to Apple Pay. Then add the card details back as a new payment method but DO NOT LINK it to Apple Pay. The card should then start working again.


I won’t get into the craziness of this or the fact that Apple appear to have sat on this problem since mid-December when they started sending out emails saying upcoming payments were going to fail…..

Reply

Dec 30, 2023 12:21 PM in response to snohw

Quick update. I talked to a supervisor and they said I had to remove the card from my Apple wallet, then add it back. It worked and I’m able to make purchases on my phone again. I recommend trying that instead of trying to remove it from your settings. Hopefully this helps you all ^^

Reply

Dec 30, 2023 11:59 AM in response to snohw

Same issue. Notably (and I don't believe this has been mentioned yet), it gives me the same error no matter what credit card I choose. So it clearly has nothing to do with any particular card; it's Apple.


Haven't had a chance to try anything on a computer yet, but I'll try that later if I get around to it.


I'm sure hundreds of merchants are losing money because Apple isn't addressing this. 🤷‍♂️

Reply

Dec 29, 2023 11:13 PM in response to snohw

If you only have one payment method, it can't be removed until you add another payment method.


You can find the acceptable payment methods for your country here;

Payment methods that you can use with your Apple ID - Apple Support


Speak to Apple Support for an idea of what is happening with your account.

Worldwide Apple Support -

Contact Apple for support and service - Apple Support


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2


Reply

"Your credit card is about to expire" error every time I try to purchase an app in App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.