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User profile for user: jonpatric
jonpatric Author
User level: Level 1
4 points

Netflix app no longer working

whenever I launch the Netflix app, I get this message:

”Sorry, we had trouble logging you in. Sometimes wrong. Please try again later”


I’ve restarted AppleTV, I’ve restarted my network. I’ve also deleted and reinstalled the Netflix app. Additionally, I’ve confirmed that I CAN log in to Netflix on other devices (same network, same Netflix account, same credentials).


any suggestions?

Posted on Dec 30, 2023 9:22 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,142 points

Dec 31, 2023 3:57 AM in response to jonpatric

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists after that, then contact the app developer for further assistance.


As you said to already have done step 3, step 1 and 2 can be ignored.

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Netflix app no longer working

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