stolen phone

my phone got stolen. I locked it via find my iPhone. is it possible for them to unlock it ? or they need to do a factory reset ?


also I did erase my phone but it is still pending when will it be complete ?

iPhone 14 Pro, iOS 17

Posted on Dec 31, 2023 8:06 PM

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Question marked as Top-ranking reply

Posted on Jan 1, 2024 5:17 AM

Read this support article about what to do if a iPhone or iPad is lost or stolen -->

Find your lost iPhone or iPad with Find My - Apple Support

- The Find My service described in the article is the only recovery feature Apple offers. It must be set up before the device is lost.

- Note that if you remotely erase your device as instructed in this article, if you subsequently remove it from your account as in this article --> Check your Apple ID device list to find where you're signed in - Apple Support , then according to this article --> How to remove Activation Lock - Apple Support you remove activation lock from the device. That means if it was stolen, then a finder or thief now has a working device that can be used by another person.



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2 replies
Question marked as Top-ranking reply

Jan 1, 2024 5:17 AM in response to elissa270

Read this support article about what to do if a iPhone or iPad is lost or stolen -->

Find your lost iPhone or iPad with Find My - Apple Support

- The Find My service described in the article is the only recovery feature Apple offers. It must be set up before the device is lost.

- Note that if you remotely erase your device as instructed in this article, if you subsequently remove it from your account as in this article --> Check your Apple ID device list to find where you're signed in - Apple Support , then according to this article --> How to remove Activation Lock - Apple Support you remove activation lock from the device. That means if it was stolen, then a finder or thief now has a working device that can be used by another person.



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stolen phone

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