I can't sign out of my Apple ID

Post the screenshot at Settings > Screen Time > Content & Privacy Restrictions > Account Changes. This should be set to "Allow".

If it is set to "Don't Allow" then you will see it greyed out when you attempt to sign out of your Apple ID. Another time it will be greyed out is if you have MDM (Mobile Device Management) software installed for a school or work environment that will prevent you from signing out of the Apple ID.

If your Apple ID shows " Sign-out is not available due to restriction.", then there are some reasons that can cause this.

Please check if your device is under these conditions.

1. Screen time is enabled.
2. Your Apple ID is a child account or in a family group, the organizer sets some limitations, under parental control.(For example, the organizer can set a screen time on your device.)
3. Your device is under MDM control.

If is the screen time issue, to turn off Screen Time on your iPhone, you can follow these steps:

Use Screen Time on your iPhone or iPad - Apple Support

1. Open the "Settings" app on your iPhone.
2. Scroll down and tap on "Screen Time."
3. Inside Screen Time settings, scroll down and find the option "Turn Off Screen Time."
4. Tap on "Turn Off Screen Time." You might need to enter your Screen Time passcode if you have set one.

If is the Apple ID account issue, all you can do is find a way to remove your Apple ID account from a family group by talking to the organizer(your parent) or removing it from the device.

If is an MDM issue, all you can do is talk to the company, the family, or the school to remove the MDM or remove it yourself.

Use parental controls on your child's iPhone and iPad - Apple Support

About privacy and security for Apple products in education - Apple Support

If your apple id is under control, the best way is ask for the one who set control to remove it, or ask for apple support for help, still, if none of these can help you, you can check out this, this might help, won't hurt to give it a try.Method to Sign Out Apple ID

So, same thing with the addition of couldn't sign out of my i cloud account. Fixes we used. 1) update to latest IOS; 2) Turned on Allow of the content and privacy restrictions under screen time; 3) Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. #3 was the trick! It took out the erroneous APPLE ID which I've never seen before that lead to a password that I had no idea. After forgot password, it lead to a trusted phone number that was nonexistent. Good luck everyone.

gt242 wrote:

Still the same thing. I have turn off and on several times

If your Apple ID is greyed out, post a screenshot of this page at Settings > Screen Time > Content & Privacy Restrictions. You may need to enter the Screen Time passcode and make sure to include the section that shows Account Changes.

Also review Settings > General > VPN & Device Management, and make sure there are no profiles installed there.

NotPlayer wrote:

Well I mean it said nothing it’s just grayed out and when I click it nothing happens.

• Have your shut off restrictions at Settings > Screen Time > Content & Privacy Restrictions?
• Do you have MDM software that would have been installed in a work environment?
• Do you have a profile installed at Settings > General > VPN & Device Management?
• Had you previously Deleted the Apple ID, so it is no longer valid. This is a request that you would have sent to Apple, so not something done by accident?
• Can you sign in with the same Apple ID at account.apple.com and see your device in the Device List?

In order resolve this issue we need to follow this steps

Go to settings >> screen time >> tap on change screen time passcode >> turn off screen time passcode.

once we turn off the screen time passcode we will be able to sign out from the Apple ID

Do you have any profiles under Settings > General > VPN & Device Management?

Go to settings >> screen time >> tap on change screen time passcode >> turn off screen time passcode

taiden19 wrote:

And what do you do after that?… What’s the next step ?

Not sure which one of these apply to you:

• Is it greyed out?
• Does it say you can't sign out due to restrictions?
• Have your shut off restrictions at Settings > Screen Time > Content & Privacy Restrictions?
• Do you have MDM software that would have been installed in a work environment?
• Do you have a profile installed at Settings > General > VPN & Device Management?
• Had you previously Deleted the Apple ID, so it is no longer valid. This is a request that you would have sent to Apple, so not something done by accident?
• Can you sign in with the same Apple ID at account.apple.com and see your device in the Device List?

Post screenshots, since we don't know what you are seeing:

• Settings > Screen Time > Content & Privacy Restrictions > Account Changes
• Settings > General > VPN & Device Management

Play10 wrote:

I can’t sign out my apple i d

Sorry but not enough information has been provided. Review this post and detail what has not worked and the messages you are seeing. Provide screenshots if necessary.

If you are on cellular, make sure in the “Mobile Data” option you have set “Settings” to green. So the “Setting” can use mobile data. For Settings to work, the phones needs to use mobile data. I have not tried this while on a WiFi network but you can try while on It.

I have had this Issue Twice in the last year and Called Apple Representative who was Perplexed about this Issue! He walked me through every possible issue and Still couldn’t figure out why I couldn’t sign out? Even Turned Off all restrictions and did a soft reset after and still Not able to sign out? He Basically had to set up my Phone as New and I Lost all of my Contacts?!!! I. Believe this needs to be resolved ASAP Through APPLE ! I currently have the same problem? But in Order Not to Loose My Contacts I Emailed Myself My Contact Information. Please do this First and then Try Turning off restrictions? If that doesn’t Work Contact APPLE Immediately to walk you through the process and Maybe write down all your Contact Numbers First because your phone will loose them! I have Contacts Ready to backup up In iCloud, But when I looked at what they backed up my Contacts were not Even Listed?

No Profiles under Settings and turning off all Restrictions and Still Cannot Sign Out? You need to Contact an Apple Support Representative and see if They Can Assist with this ( Because they Surely were perplexed about why I could not Sign Out. They Basically Set My Phone Up As New) And I Lost All My Contacts Also? So I Now Write them Down or Ask Friends & Family for Numbers. In Addition I had to look up all of my Doctors and Pharmacist on the the Web.

MD_COMMS wrote:

I can’t sign out my Apple ID

Not sure if it is greyed out or giving you an error message. Provide the previous screen shots of the relevant information from the previous posts. Simply stating you cannot sign out is not enough to go on with the information that has already been provided to solve the issue.

The problem with appleid and changes is that if you cancel your appleid (inadvertently or otherwise) that is it. Apple locks out your appleid. It can NEVER be recovered. IF you did this without signing out on your iphone or whatever you can NEVER go back and get out of it. You also cannot sign back in to it because Apple have taken control of it and you are in a total mess. This has happened to me.

I can only establish a new Apple id but I cannot deal with any apps previously downloaded. I am blocked all the way.

Apple cannot/will noit do anything but if I can provide proof of purcahse they may be able to help. The phone I have was passed to me by my son. He purchased it 4 years or more ago and he has no documentation relating to its purchase. Not that that would be any good because Apple do not understand the process of transferring data from one phone to another and proof of his purchase ius irrelevant. I do not have anything re my earliert iphone from which my data was transferred.

So Apple have effectively locked me out of my iphone and apps and I am stymied with doing anything unless I call them and they take me through (a 1 to 2 hour call) to do a temporary work around. I am diabetic and run my hearing aids through the phone. Getting the apps refreshed is a major issue for me (at age 77).

But there is nothing Apple WILL do (it is not so hard to restore my old Apple id but no way can they help a customers.

So my only option is to buy an Android phone and get away from this closed Apple loop.

I do not really want to do that because the lue tooth that Apple employ is effective with hearing aid control and the new (non-captive to Apple) bvlue tooth wont be available until 2027. I wait for the day!!

In the meantime as an Apple user of all products as they appeared on the market from 1992 I feel horribly let down by this cumbersome organisation that cannot address and resolve customer requirements. They are now a dictatorial law unto themselves - unfortunately.