I can't sign out of my Apple ID

If you are on cellular, make sure in the “Mobile Data” option you have set “Settings” to green. So the “Setting” can use mobile data. For Settings to work, the phones needs to use mobile data. I have not tried this while on a WiFi network but you can try while on It.

I have had this Issue Twice in the last year and Called Apple Representative who was Perplexed about this Issue! He walked me through every possible issue and Still couldn’t figure out why I couldn’t sign out? Even Turned Off all restrictions and did a soft reset after and still Not able to sign out? He Basically had to set up my Phone as New and I Lost all of my Contacts?!!! I. Believe this needs to be resolved ASAP Through APPLE ! I currently have the same problem? But in Order Not to Loose My Contacts I Emailed Myself My Contact Information. Please do this First and then Try Turning off restrictions? If that doesn’t Work Contact APPLE Immediately to walk you through the process and Maybe write down all your Contact Numbers First because your phone will loose them! I have Contacts Ready to backup up In iCloud, But when I looked at what they backed up my Contacts were not Even Listed?

No Profiles under Settings and turning off all Restrictions and Still Cannot Sign Out? You need to Contact an Apple Support Representative and see if They Can Assist with this ( Because they Surely were perplexed about why I could not Sign Out. They Basically Set My Phone Up As New) And I Lost All My Contacts Also? So I Now Write them Down or Ask Friends & Family for Numbers. In Addition I had to look up all of my Doctors and Pharmacist on the the Web.

MD_COMMS wrote:

I can’t sign out my Apple ID

Not sure if it is greyed out or giving you an error message. Provide the previous screen shots of the relevant information from the previous posts. Simply stating you cannot sign out is not enough to go on with the information that has already been provided to solve the issue.

The problem with appleid and changes is that if you cancel your appleid (inadvertently or otherwise) that is it. Apple locks out your appleid. It can NEVER be recovered. IF you did this without signing out on your iphone or whatever you can NEVER go back and get out of it. You also cannot sign back in to it because Apple have taken control of it and you are in a total mess. This has happened to me.

I can only establish a new Apple id but I cannot deal with any apps previously downloaded. I am blocked all the way.

Apple cannot/will noit do anything but if I can provide proof of purcahse they may be able to help. The phone I have was passed to me by my son. He purchased it 4 years or more ago and he has no documentation relating to its purchase. Not that that would be any good because Apple do not understand the process of transferring data from one phone to another and proof of his purchase ius irrelevant. I do not have anything re my earliert iphone from which my data was transferred.

So Apple have effectively locked me out of my iphone and apps and I am stymied with doing anything unless I call them and they take me through (a 1 to 2 hour call) to do a temporary work around. I am diabetic and run my hearing aids through the phone. Getting the apps refreshed is a major issue for me (at age 77).

But there is nothing Apple WILL do (it is not so hard to restore my old Apple id but no way can they help a customers.

So my only option is to buy an Android phone and get away from this closed Apple loop.

I do not really want to do that because the lue tooth that Apple employ is effective with hearing aid control and the new (non-captive to Apple) bvlue tooth wont be available until 2027. I wait for the day!!

In the meantime as an Apple user of all products as they appeared on the market from 1992 I feel horribly let down by this cumbersome organisation that cannot address and resolve customer requirements. They are now a dictatorial law unto themselves - unfortunately.

huss32 wrote:

Why can I not sign out of my iCloud?

What happens when you try, is it greyed out? There are many reasons why you will not be able to sign out, but some more information may be helpful:

• Restrictions can prevent sign out.
• Forgotten password will prevent sign out
• A deleted Apple ID will prevent sign out
• A locked Apple ID will prevent sign out
• A managed device will prevent sign out

hemamaliniabishek wrote:

i have logged in with a new apple ID but in app store when i am trying to update apps it is asking for the password of the previously logged in apple id(which I am not owning)

Any app the was previously download with the old Apple ID can only be updated when providing the password for the Apple ID that downloaded it. You will need to delete the app and download it again under your new Apple ID. You will lose any data associated with the app and will need to purchase it again if it was not free.

To make sure any new downloads will use your new Apple ID, you can check in these locations:

• Settings > [name on top] > Media & Purchases
• Go to the App Store and tap your user icon in the upper right to verify that it is using your current Apple ID.

maitaiproton wrote:

The problem with appleid and changes is that if you cancel your appleid (inadvertently or otherwise) that is it. Apple locks out your appleid. It can NEVER be recovered.

That point is true. Deleting your Apple ID is not something that can happen accidentally by pushing a wrong button and when you do it, you are met with several warnings on what will happen. Apple does not save your information on their servers, which is why there is nothing that they would be able to restore. That is what I expect from a company and do not want them saving my information for privacy concerns. They also provide a support article on what happens when you do delete the Apple ID:

How to delete your Apple ID account - Apple Support

The relevant portions that cannot be ignored are:

• When your Apple ID account is deleted, your account details and the data associated with your Apple ID are permanently deleted from Apple’s servers.
• Photos, videos, documents, and other content that you stored in iCloud are permanently deleted; 
• Deleting your Apple ID is permanent. After your account is deleted, Apple can't reopen or reactivate your account or restore your data.
• Make sure that you sign out of all your devices to avoid issues with apps that use your Apple ID account or iCloud. After your account is deleted, you can't sign out of iCloud or turn off Find My iPhone Activation Lock on your devices. If you forget to sign out, you might not be able to use your device when your account is deleted.
• When you delete your account, you can't access any App Store, iTunes Store, or Apple Books services with this Apple ID. 

I'm having the same problem: I can't access iCloud with strange messages in the various connected apps ("incorrect account or password", "you have to approve the new terms and conditions", "unable to reach the server"...) and I can't log out of the account.

"Account or Password incorrect", but both are correct (the password reset 4 times)...

Reset Networks doesn't work, no restrictions (apparently).

What to do?

I have turned off all restrictions but it’s still the same

Even though account changes are allowed, logoot is disabled.

Thanks! It worked for me!

Didn’t work for me neather

I can’t sign out my Apple ID