MBP m3 max crashing down using premiere pro

I´m using my brand new Mbp m3 max 36gb, 1TB, updated with Sonoma 14.1.2 and when editing 4K footage and using the color tool for basic correction, not even applying effects or nothing, my mac crashes, first the premiere app freezes, then goes black, then a purple horizontal line appears in the bottom of the screen and restarts. This has happened 3 times and I´ve sent the report to Apple. I barely start my project and I have this issue. Please help, see attached blog note. I appreciate any input.


MacBook Pro 14″, macOS 14.1

Posted on Jan 3, 2024 3:49 PM

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Posted on Jan 4, 2024 8:34 PM

I would suspect some sort of hardware issue since the Kernel Panic log entry shows an "ECC error on page mapped by IOMMU".


ECC is Error Correction Code


IOMMU is Input/Output Memory Management Unit which is defined by Apple as:

Input/Output Memory Management Unit (IOMMU)
An input/output memory management unit. A subsystem in an integrated chip that controls access to address space from other input/output devices and peripherals.

Apple Platform Security - Glossary - Apple Support


So I take it to mean that the hardware detected corruption of some memory associated with an I/O device. I'm doubtful this would be a software issue, but I don't know enough about it myself to say for sure. I don't know enough details about Apple Silicon Macs and IOMMU, so this is just an educated guess. Maybe another more knowledgeable contributor will chime in to confirm or correct me.


Try disconnecting all external devices to see if that stops the Kernel Panics. If not, then the hardware issue is with your laptop.


If the Kernel Panics stop, then connect one external device to see if it triggers the Kernel Panics. Rinse & repeat until you find the device triggering the Kernel Panics. Worst case it could be a combination of devices.


You can try running the Apple Diagnostics to see if any hardware issues are detected.



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3 replies
Question marked as Top-ranking reply

Jan 4, 2024 8:34 PM in response to Alecorpi

I would suspect some sort of hardware issue since the Kernel Panic log entry shows an "ECC error on page mapped by IOMMU".


ECC is Error Correction Code


IOMMU is Input/Output Memory Management Unit which is defined by Apple as:

Input/Output Memory Management Unit (IOMMU)
An input/output memory management unit. A subsystem in an integrated chip that controls access to address space from other input/output devices and peripherals.

Apple Platform Security - Glossary - Apple Support


So I take it to mean that the hardware detected corruption of some memory associated with an I/O device. I'm doubtful this would be a software issue, but I don't know enough about it myself to say for sure. I don't know enough details about Apple Silicon Macs and IOMMU, so this is just an educated guess. Maybe another more knowledgeable contributor will chime in to confirm or correct me.


Try disconnecting all external devices to see if that stops the Kernel Panics. If not, then the hardware issue is with your laptop.


If the Kernel Panics stop, then connect one external device to see if it triggers the Kernel Panics. Rinse & repeat until you find the device triggering the Kernel Panics. Worst case it could be a combination of devices.


You can try running the Apple Diagnostics to see if any hardware issues are detected.



Jan 5, 2024 2:39 PM in response to Alecorpi

PPF001-

There may be an issue with the fan.Contact Apple or take your computer to an AASP or Apple Store to learn which service and support options are available.

PPP020-

No power adapter was detected.Make sure that you're using the correct power adapter, disconnect the power adapter from the computer and wall outlet, then reconnect. Run the test again.

NDR007-

An external input device was detected [during the diagnostic] Disconnect any external input devices and run the test again.

NDK001-

There may be an issue with the keyboard.Contact Apple or take your computer to an AASP or Apple Store to learn which service and support options are available.


No doubt about it. Your Mac needs service.


codes are in this article:


Apple Diagnostics reference codes - Apple Support


Jan 5, 2024 2:02 PM in response to HWTech

Hello, thank you so much for the prompt reply! Since you mention peripherals, I forgot to mention that I was using my MBP in clamshell mode connected with a 4k Benq Monitor with a 8k hdmi cable, also an Apple Bluetooth mouse and keyboard. I ran the diagnosis a couple of times as suggested and I attach the results. What worries me the most is the fan, and something else to let you know, is that my MBP became super hot and both the fans turned on to the max and could notice they were kind of loud. I have no idea is this is normal, I just became an Apple user migrating from PC and this disappoints me a lot.



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MBP m3 max crashing down using premiere pro

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