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Magic Mouse, version 2, double-click issues on M Series iMacs.

I would appreciate hearing feedback from anyone using an M-series (M1 etc.) iMac with regards to double-click difficulties using Apple Magic Mice, specifically version 2 .


I purchased, directly from Apple, a new M1 iMac in the spring of 2021. It, of course, came with an Apple Magic Mouse, version 2. Immediately, I noticed that it did not reliably register double clicks (such as when trying to open folders in Finder to opening email in Mail or opening documents in Pages).


For a long time, I wondered if it was me. If it was the speed at which I double-click, the way I hold the mouse or how steady I hold it.


A couple years ago, I called Apple Support who replaced the mouse.


Since then (within the last three months) I took it to a local Apple authorized service center where they were, not only, immediately able to recreate the problem on my iMac but on their own (shop) iMacs of the same vintage. The repair technician told me that he, like me, initially wondered if it was the way he used the mouse (double-click speed, way he held it etc.) blaming himself.


Trying to solve the issue, he was able to replicate it on his own iMacs, the technician (and shop owner) replaced my mouse again (twice) as well as the logic board (but, strangely, not the I/O daughterboard). He was also able to eliminate interference from the Apple Magic Keyboard, iMac power brick and chord and prove that his own shop Apple Magic Mice, versions 2 had the same issue on my iMac as well as his own iMacs.


Finally he noticed that the issues did NOT exist using a cheap corded USB-C mouse or an Apple Magic Trackpad, version 1.


I have been able to recreate the same issue(s) with other bluetooth mice (such as Logitech Logi MX Anywhere 3 Mouse for Mac), a $90 "premium mouse" which means its not the Magic Mouse design specifically.


Finally, I have, since, spoken with other people claiming they have experienced the same issues.


Adjusting the tracking and double-click speeds for the mouse have absolutely no effect.


I can immediately recreate the issues on a freshly scrubbed SSD with absolutely nothing else but macOS installed.


Sometimes trying to open or manipulate files can be a very aggravating experience taking several attempts.


The more time I have spent with it the more it looks like a timing issue with macOS (Big Sur, Monterey, Ventura and Sonoma so far) or an unresolved design defect somewhere within the M-series iMac hardware design.


I would appreciate hearing back from anyone who has noticed the same issues, especially if they have questioned themselves as being the problem. Apple seems to think I am the problem despite having the same issues recreated and documented by Apple-certified repair personnel in Apple authorized repair facilities.


Thank you.



iMac (M1, 2021)

Posted on Jan 6, 2024 9:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2024 5:42 PM

ricfromkennewick wrote:

Are you an Apple employee or representative?

If I was, I certainly wouldn't be spending my spare time here. 😎


Good luck with your issue.

Similar questions

30 replies

Jan 6, 2024 2:06 PM in response to Old Toad

I can almost immediately reproduce the issue on a freshly scrubbed SSD with absolutely no other software (Apple or otherwise) installed.


And the problem was reproduced by an Apple-authorized repair center and certified technicians on their machines.


And yes, I have booted into safe mode and let the machine set for most of an hour. That accomplished nothing.


That effectively eliminates what you were suggesting.


Thank you.

Jan 6, 2024 3:46 PM in response to Old Toad

Actually, it's an M1.


Apple is trying to paint it as being behavioral (me) which is ludicrous since the issue was reproduced (and documented) almost immediately, by at least two other people (Apple certified repair technicians at an Apple authorized repair center) on both my and their M1 iMacs.


To make matters worse, my iMac has been in for repair three times and my AppleCare + policy will soon expire.


Earlier on, I was advised by multiple Apple Advisors (or Apple-certified repair technicians) that after three unsuccessful repair attempts (now fulfilled) Apple policy states that they would likely either replace the unit (as a "lemon") or issue a refund.


Now, they refuse to do either, which makes me suspect it's a known hardware defect or macOS code flaws with no solution at this time (as my AppleCare+ warranty evaporates and I have dealt with this for over 2.5 years).


Apple, themselves, seems to be trying to either ignore,or cover, the issue up and has been of little or no real assistance.

Jan 7, 2024 2:16 PM in response to ricfromkennewick

Apple appears to have placed a fly in the ointment by telling me that no further repairs are recommended "at this time". 


Of course, by inference, that probably means that Apple Care+ will no longer pay for further diagnosis/repairs related to this issue.


I have log files and screen video recordings of the problem as well as, at least, two Apple-certified repair technicians who have reproduced the same issues on, no only, my but their iMacs as well.


The problem is subtle, sporadic and very aggravating.


The last Apple Advisor I dealt with told me I was the "only one" to report this issue. Then when I reminded him that Apple has documentation stating that an Apple-certified repair technician was able to reproduce the issue on their machines as well, suddenly we were the "only group". 


What's next, the only city, county, state, country, continent? It seems rather obvious to me what Apple is doing.


Nothing matters. Apple appears to be stonewalling me which leads me to believe there is a much larger problem that Apple does not want to admit or correct (probably affecting multitudes of early M1 iMac users). My iMac was one of the first ones to be delivered (directly from their Chinese factory in June of 2021).


Overall, I suspect faulty hardware that has possibly been corrected in newer M1 iMacs. macOS is also a definite possibility. 


One way or the other, Apple doesn't appear to want to deal with it. And with all the repairs and replacements, already at this point, it probably would have been cheaper for Apple to just swap the iMac out months ago.

Jan 9, 2024 4:20 PM in response to ricfromkennewick

Just so you won’t feel alone. I just set up a brand new iMac M3. Clean. No migration. The Magic Trackpad would pause, stutter or jump during set up. After the iMac rebooted it did it there. I ran the update that the OS tells me and after completion the Magic Trackpad did not improve… so unless i got a defective iMac or trackpad, i would lean into it being a Mac OS bug or issue. If an update doesn’t fix it, I’ll just plug in the trackpad via wire because i know the Apple Genius will run the Test and the BT hardware will pass. They will wipe it again and it will still do it and then send it back to Apple. Then it will come back scratched up and cosmetically damaged. Several weeks later. It’s livable this behavior so I’m not freaking out about it for now.

Jan 6, 2024 1:31 PM in response to ricfromkennewick

Nobody here is an Apple employee. We're all end users like yourself.


Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.



Jan 6, 2024 12:55 PM in response to dialabrain

With all due respect, the problem has been verified by Apple certified technicians at an Apple-authorized repair center (and verified by other M1 iMac user experiences).


Are you an Apple employee or representative? If so my posting was meant for people who are apt to be more objective (such are the professionals who verified my issues with their own iMacs). Kindly leave responses for non-Apple employees or representatives.


The nearest Apple Store is well beyond my reach and may have employees with vested interests that may not be so objective. I am keeping a visual record of this posting should it mysteriously disappear. Thank you.


Jan 7, 2024 5:12 AM in response to dialabrain

Given everything I have been through trying to diagnose and fix this problem (plus 2.5+ years of my time and a soon expiring AppleCare+ policy) I do not trust Apple to be honest with me.


Not for a minute.


Which is yet another reason why I don't want to take my computer to an Apple Store (150 miles away) for some lacky to tell me precisely what his employer wants him or her to say. Anything for a buck.

Magic Mouse, version 2, double-click issues on M Series iMacs.

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