Apple Wallet is not working on phone!

My Apple Wallet/Pay stopped working randomly on Sunday. The wallet won't pop up when I double click the side button and when I try to open directly from the app it freezes with a blank screen. If it does open it is super delayed and laggy. I have tried EVERYTHING and currently have a ticket open with apple to investigate. Is anyone else experiencing this issue? For context, I have an Apple Card, Apple Savings, transit card and Mastercard Debit Card, all which have stopped working.


Troubleshooting steps I've taken:

  1. Sign out of Apple ID, force restart, sign back in
  2. Force restart app
  3. Remove cards and re add (now cannot re add cards, but can open app)
  4. Reselect region in settings


It's worth noting that I checked out the apple system reports and noticed maintenance was performed on Apple Pay and Wallet on Sunday, which is when my issues began. Extremely frustrated over here since I use Apple Pay for 90% of my transactions.

iPhone 11, iOS 16

Posted on Jan 9, 2024 7:40 AM

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Question marked as Top-ranking reply

Posted on Jul 18, 2024 10:59 AM

32 replies

Sep 14, 2024 11:56 AM in response to AluthaKelengeshe

There are several possible reasons you might be experiencing issues. So let’s start with a few basic steps. I’ve added links to support articles that may offer solutions to issues you might encounter. 


Are you in a country or region that supports Apple Pay?


Countries and regions that support Apple Pay - Apple Support



Does your financial institution support Apple Pay?


Apple Pay participating banks in Asia/Pacific, Africa, Europe Latin America, Middle East and United States - Apple Support



Confirm your region is set correctly.


Change the language and region on iPhone - Apple Support


Change your Apple ID country or region


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Apple Wallet is not working on phone!

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