Apple Wallet is not working on phone!

My Apple Wallet/Pay stopped working randomly on Sunday. The wallet won't pop up when I double click the side button and when I try to open directly from the app it freezes with a blank screen. If it does open it is super delayed and laggy. I have tried EVERYTHING and currently have a ticket open with apple to investigate. Is anyone else experiencing this issue? For context, I have an Apple Card, Apple Savings, transit card and Mastercard Debit Card, all which have stopped working.


Troubleshooting steps I've taken:

  1. Sign out of Apple ID, force restart, sign back in
  2. Force restart app
  3. Remove cards and re add (now cannot re add cards, but can open app)
  4. Reselect region in settings


It's worth noting that I checked out the apple system reports and noticed maintenance was performed on Apple Pay and Wallet on Sunday, which is when my issues began. Extremely frustrated over here since I use Apple Pay for 90% of my transactions.

iPhone 11, iOS 16

Posted on Jan 9, 2024 7:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2024 10:59 AM

32 replies

Mar 17, 2024 11:28 AM in response to ashleybelle019

So same issue…tried multiple time to add card into wallet also signed out of icloud, turned off phone hard reset,also uninstalled the wallet app.

FINALLY got in touch with Apple. they helped me out remotely…he told me to download the bank apps & inside the app most of them have options to “Add to wallet”. That worked for me,hope it works for you..Good luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Wallet is not working on phone!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.