Can't sign into Gmail on new iPhone

Hi

i have an issue regarding my gmail account

I recently changed my iphone and sold my previous phone also i make sure to sign out my apple id and factory reset that phone before selling it off

Now the problem arise when i try to login my certain gmail account it says google have sent a verification prompt to my previous phone(iphone xs)which I don’t have it in possession and I don’t quite remember the password So i tried to reach to the person who bought it from me and i check that phone throughly there were no traces of my gmail account and also it says open the youtube app to confirm but my gmail it wasnt logged in

so if if there’s anything im missing such if you don’t remove gmail before resetting it remains somewhere in that phone also that old has a different apple id now


[Re-Titled by Moderator]

iPhone 12, iOS 17

Posted on Jan 10, 2024 7:55 AM

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Posted on Apr 26, 2024 7:29 PM

In case anyone else is reading this. The same thing happened to me. Instead of turning 2 step authentication off - I went into Manage your google account>security>your devices. My old iPhone was still showing there even though I had reset it to factory settings. I logged out of that device on the laptop and tried again and was able to authenticate my gmail.

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67 replies

Aug 12, 2024 8:08 AM in response to haneef49

Today I got a new iphone 15 to replace my iphone 11 and while signing into my gmail account, google said the first option was to go into gmail on my phone and type in the two-number code given to me in a supposed email they sent, but i couldn't access said "sent" email because i wasn't logged into my account, so I tried to use my computer and went to g.co/verifyaccount, which was the secondary option if the first one didn't work, and when i went to that website on my computer, it only gave me the same problem with a code i needed to type in from an email they would send me. I tried accessing that email by going into gmail on my computer which is already signed in, and the email wasnt sent to it, supposedly only my phone gmail which i cant access. I saw some replies which apparently worked that said to go to "Manage your google account" and sign out of the old phone, which is what i did, but that didnt work either, so i am stuck in an endless loop with no solutions

Sep 13, 2024 12:00 PM in response to haneef49

Same issue. When I turn on 2-step verification in Gmail, I can no longer send and receive emails on my iPhone. None of the Google solutions for 2FA work: I tried phone, passkey, prompt and authenticator app. NOTHING WORKED!


Went to the Apple Store... The Apple tech guy at the Apple Store suggested that I may need to switch to Android. LOL!


When the Apple worker tells you to switch to their competitor, that is a sign... Great idea.

Sep 30, 2024 3:45 PM in response to haneef49

I am in this same endless loop nightmare. There is no excuse for this. At this point I totally regret trading up for a new phone. I should have kept my old XR until it rotted, then bought another brand.


Hear that Apple?? The problem may be actually Google, but in the war between Apple and Google did you consider perhaps the customer is losing to the point of walking away from BOTH of you?

Oct 1, 2024 8:00 AM in response to sbolles4

sbolles4 wrote:

Hear that Apple?? The problem may be actually Google, but in the war between Apple and Google did you consider perhaps the customer is losing to the point of walking away from BOTH of you?

Apple doesn't read here for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple


However, as KiltedTim pointed out, this is not an Apple problem. And walking away from both companies might be more challenging than you think.


I have two Gmail accounts on my iPhone running iOS 18. No problems.

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Can't sign into Gmail on new iPhone

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