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Can't sign into Gmail on new iPhone

Hi

i have an issue regarding my gmail account

I recently changed my iphone and sold my previous phone also i make sure to sign out my apple id and factory reset that phone before selling it off

Now the problem arise when i try to login my certain gmail account it says google have sent a verification prompt to my previous phone(iphone xs)which I don’t have it in possession and I don’t quite remember the password So i tried to reach to the person who bought it from me and i check that phone throughly there were no traces of my gmail account and also it says open the youtube app to confirm but my gmail it wasnt logged in

so if if there’s anything im missing such if you don’t remove gmail before resetting it remains somewhere in that phone also that old has a different apple id now


[Re-Titled by Moderator]

iPhone 12, iOS 17

Posted on Jan 10, 2024 7:55 AM

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Question marked as Top-ranking reply

Posted on May 1, 2024 12:08 PM

Still not working. 2 factor authentication has me in a loop. When I try to log into google on computer it says to get code from phone. When I try to log into google on the phone it also says to get a code from my phone. I'm stuck in a loop where I cannot get the authentication code to log into google. The war between apple/microsoft and google is just getting very very annoying.

67 replies

Sep 11, 2024 5:37 AM in response to haneef49

I found a solution. I had the same problem as I damaged my iPhone and it needed to be replaced with a new unit. The Apple Store did the back-up, however, they didn't pull in the verification pieces. I happen to work for an IT company that has Apple lovers. They said if you ever have to replace your phone, ask them to do a full back-up including verification programs. Most of the technicians won't know to do this, so it might take a more senior person at the store to help.


What I did was deleted the G-mail and Chrome app from my phone. Reinstalled only the G-mail app. It had me login, and then started with the MFA "is this you" that's sent to your account. There is a button that say "don't ask me this again" and a link for "try another way". When you click on that you get a message that says you can't use your phone as there's a better way. However, there's another link at the bottom that states "try another way". This then opened a third authentication option utilizing your text feature. Once I entered my phone number and entered the code, I was let in.


I was not able to resolve this issue on my computer, it only worked on my phone. If you do this on your computer, it then sends you to an option to have a recovery e-mail sent to an unregistered e-mail that they need to verify which takes 48-hours. At that point, you have to confirm your identity information with your driver's license and prior details for your Google account.


One of my biggest errors was that I was in a loop with my alternate e-mail account as it required a verification using my G-mail account. My group here said that you need to have your alternate e-mail account only be an account you can access like your work account or utilizing a third party MFA such as Authy or Authenticator. Otherwise, you will be in a constant loop.


I hope this helps.

Sep 13, 2024 12:00 PM in response to haneef49

Same issue. When I turn on 2-step verification in Gmail, I can no longer send and receive emails on my iPhone. None of the Google solutions for 2FA work: I tried phone, passkey, prompt and authenticator app. NOTHING WORKED!


Went to the Apple Store... The Apple tech guy at the Apple Store suggested that I may need to switch to Android. LOL!


When the Apple worker tells you to switch to their competitor, that is a sign... Great idea.

Sep 15, 2024 9:26 AM in response to haneef49

I have had the same issue since I transferred my data to my new iPhone 15 plus 5 months ago. I found the only way to access security settings so I could turn off the 2-step verification in Gmail causing the problem was open Gmail, then click on google account icon in top right hand corner of screen(can be a picture or the first letter of your first name). Then I clicked on ‘manage my google account ‘ then in the left hand column selected ‘security’ then I selected ‘2 step verification’ I inserted my password as requested. Then finally I came to ‘turn off 2-step Verification’ Whew!

Sep 25, 2024 5:14 PM in response to Lawrence Finch

Go to the Google Security Settings.

Scroll Down to 2-Step Verification Tab

click that, if it’s on turn it off. This will allow you to login to your Gmail with new iPhone and this time it will not ask you for verification code. This is a temporary solution to access Gmail if you have an issue with new iPhone. Please turn back on 2 step Verification steps after you able to access Gmail. I am sure you want to keep email secure.

Sep 30, 2024 3:45 PM in response to haneef49

I am in this same endless loop nightmare. There is no excuse for this. At this point I totally regret trading up for a new phone. I should have kept my old XR until it rotted, then bought another brand.


Hear that Apple?? The problem may be actually Google, but in the war between Apple and Google did you consider perhaps the customer is losing to the point of walking away from BOTH of you?

Oct 6, 2024 5:10 PM in response to SangeethSuresh

I had this problem, too, after getting a new iPhone. If you can access your Gmail account from another computer or laptop, sign in and disable 2 factor authentication. Then navigate to the "Security" section, select "Your devices," find the old phone in the list, and click "Sign out" next to it to remove its access to your

account. 

You should then be able to sign in with your new phone.


Oct 26, 2024 3:17 PM in response to JDPell

So if you do not have another device, get onto your desktop and go into manage profile then security and then devices..... sign out all your phones then log back into chrome. It will then let you send the text to the phone. I am still waiting for Gmail to download to see if uninstalling it fixes the problem, but being tough to log in is a good problem to have in this day and age.


edit/update After unistalling and then reinstalling Gmail it worked. I did the above steps and then it worked is the totality of the statement i am making

Can't sign into Gmail on new iPhone

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