Cant sign in my gmail due iphone verfication prompt

Hi

i have an issue regarding my gmail account

I recently changed my iphone and sold my previous phone also i make sure to sign out my apple id and factory reset that phone before selling it off

Now the problem arise when i try to login my certain gmail account it says google have sent a verification prompt to my previous phone(iphone xs)which I don’t have it in possession and I don’t quite remember the password So i tried to reach to the person who bought it from me and i check that phone throughly there were no traces of my gmail account and also it says open the youtube app to confirm but my gmail it wasnt logged in

so if if there’s anything im missing such if you don’t remove gmail before resetting it remains somewhere in that phone also that old has a different apple id now

iPhone 12, iOS 17

Posted on Jan 10, 2024 7:55 AM

Reply
Question marked as Best reply

Posted on May 3, 2024 5:51 AM

I'm having a similar issue. I recently switched carriers and upgraded my phone to the 15 pro. My gmail is working but When I open the Google app to sign in, the verification method is not giving me the option to text my phone. It sends a number code to my Google app which is the app im already in. When I tried from my MacBook the code isn't on my Google app on my phone because I'm not signed in. So I'm in the frustrating circle. I've deleted the app restarted my phone downloaded the app again. My old phone is signed out of erased and set to factory settings. I'm stumped.

22 replies

Cant sign in my gmail due iphone verfication prompt

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.