iPhone not receiving calls from wife ( and only wife)

iPhone 12 mini ios 17.2.1 will accept calls normally from any other number except my wifes iPhone SE which is on same carrier account.

Only change is I went to Japan for a week ( during which time we facetimed) and returned last week.


Other calls come through.

On my end I sometimes but not always get notification of her call

On her end it may rings twice and then beep beep beep OR it may go to voicemail ( and I get the voicemail notifications.

She can facetime me

She can imessage me


I can call her, facetime her, imessage her- all normal no change.


I have checked blocked caller list ( no)

the dnd is not on

I have deleted her contact card and made a new one


both phones have been started and re-started, wifi calling on and off.


I spent a couple of hours last night with both phones in hand trying to call back and forth.


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When I removed the physical sim card and put it in my old old old iPhone- she could call through as normal.


This suggests the network is fine, her account and etc is fine and the that fault lies within settings on MY iPhone

somewhere

I believe that apple's settings menus are the closest to windows 98 i've ever been.


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Any suggestions for settings to check on my iPhone other than DND, blocked caller and the like.

3rd party spam blocker Hiya caller app is 'off'


thanks, Mike



iPhone 12 mini

Posted on Jan 11, 2024 11:38 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2024 7:25 AM

Solved- it appears that a recent ( late 2023) app update to Hiya Caller app ( or my chosen settings) was the issue.


My wifes number, even though entered in my contacts etc was blocked because it has same first 6 digits as my number- HiYa's blocking of "spoofed" numbers option.




Cheers, Mike

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1 reply
Question marked as Top-ranking reply

Jan 12, 2024 7:25 AM in response to qwertyuiopoiuytrewqwertyuioiuy

Solved- it appears that a recent ( late 2023) app update to Hiya Caller app ( or my chosen settings) was the issue.


My wifes number, even though entered in my contacts etc was blocked because it has same first 6 digits as my number- HiYa's blocking of "spoofed" numbers option.




Cheers, Mike

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iPhone not receiving calls from wife ( and only wife)

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