Killers of the flower moon won't play past 9 seconds on AppleTV+ on all my devices

I managed to get Apple support on the phone last night for half an hour.

Its specifically this film

and Apple tv+ app related on both Apple TV device and iPhone/iPad and their engineers are trying to remedy the issue, and gathering as much info as possible.

You can steam the film by logging into Apple TV via a browser, not the app. I managed to get my logged into Apple TV website using windows pc and chrome.

By the time I’d troubleshooted myself and spoke to support I’d run out of time to watch the entire movie.

I made support aware of this community page and asked them to post on here. But they haven’t.

I had the fail-to-play problem with “Killers…” and now have the same issue with “Masters of the Air.” The Apple TV App on FireStick refused to play and displayed “Video Not Available.” I then switched to the Apple TV App on the LG OLED B-series TV and the show played fine. So - in my experience, the issue is some conflict with Amazon FireStick and high demand shows on Apple TV+.

I’m in Park City, UT and get my internet signal from Comcast/Xfinity cable.

Also in auckland and no luck with, likewise running through a VPN in aus.

It is working though when I switch to vpn the US if that helps

I ended up deleting the app off my TV and reinstalling it. Once I had done this, it started working!!!!!

I am in the U.S. in Pennsylvania. Hopefully this helps someone. The movie will not play on my Roku TV (TCL65R35) Apple TV+ app. However, when I switch to my LG (C1 series)TV it does play on the Apple TV+ app. Both TVs are on a hard line with 1GB service to my house. Although, when I'm on the Roku TV the Apple+TV app is claiming that my service is fluctuating between "4mbps and 26mbps*, which is obviously..... Incorrect.

Had a very informative discussion with a Senior Advisor over the phone this morning on the issue, they said that I wasn’t the only person with the issue (they must’ve taken notice with the volume of calls about it then) and they’ve got their Engineers on the case fixing it. After trying again now it works for me. Give it a go again and see if it works for you too :D

Grey360

Try now.

Apparently rectified.

As predicted.

Rebooting your player should work. It did for our Roku (thanks to the person here who suggested that).

Ok,

Seems it working via cellular for some, and via web browser.

One can Airplay to a TV as well.

Also it’s not auto switching when main file loads for others.

And this is NZ (and some AU) DNS specific.

Bear in mind, any purchases can be flagged via reportaproblem.apple.com

Checked with another friend in AU, no issues there.

Hi,

Try external link:

https://tv.apple.com/nz/movie/killers-of-the-flower-moon/umc.cmc.5x1fg9vferlfeutzpq6rra1zf?itsct=tv_box_link&itscg=30200

Perhaps cellular to compare.

Australia is 50/50.

And submit issue via apple.com/feedback

And some in AU.

Contact Support, so that they can escalate.

They will position a response time.

Ok,

So it’s not title specific.

Please call in your case.

Likewise here, except Killers of the Flower Moon works on tablets and PC via browser but not through the TV app. Everything else on TV app (Chromecast) is fine. I've tried resetting TV app history and will reset app as a last resort.

The link doesn’t work either for me. I’ve submitted feedback but I’m not hopeful this will be fixed soon. I’m astounded Apple are so slow to respond to this as this is a marquee film for the Apple TV plus service. Maybe we might have better service by talking to Marty Scorsese?