Can't Change Recovery Email Address

I need to change my recovery email address because I want to use that email address for my Apple ID. I can't complete the change because every time I go to delete the recovery email address, it tells me to go to Apple ID on an iPhone or Mac. I have tried going to Apple ID on both my iPhone 14 and MacBook Pro (both have the latest updates) then clicking Continue online, but nothing happens. I see nothing in the Apple ID on phone or Mac, and I simply can't get anything to delete the current recovery email address so I can replace it.

iPhone 14 Pro Max, iOS 17

Posted on Jan 14, 2024 11:10 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2024 1:37 PM

The "Continue on one of your devices" message is likely part of the implementation of the Passkey feature for iOS, iPad 16 and Ventura. It is currently only supported by certain web sites and apps, including the Safari app. The site or app is making a call to your trusted device(s) for you to authenticate from the device itself (using Face ID or Touch ID). Tap Settings, then your name at the top and it should prompt you for Face ID or Touch ID, then approve the action on the other device. Using passkeys is described in this support article —> Use passkeys to sign in to apps and websites on iPhone - Apple Support



If you are still having problems with this feature when using Safari then an alternative solution is to not use Safari for what it is you are trying to do. Use a different browser that does not have this feature in it. See this August 17, 2023 post by Community Specialist Chris_V89 at https://discussions.apple.com/thread/255070052?answerId=259434203022#259434203022

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


Related discussions:


every time I tried to create an app-speci… - Apple Community

- "Someone in another post said to use a different browser (not Safari or whichever one you normally use). That worked for me."

- "Don't use Safari or Chrome. I got it to work using Firefox on my Mac."

- "the Chrome browser works for me."


https://discussions.apple.com/thread/255042597

- So I ended up getting on the phone with Apple about this… turns out it was an issue with Safari. As soon as I tried to create a new app-specific password in Chrome, it worked perfectly.


https://discussions.apple.com/thread/255071748

Using Chrome did the trick for me.


Can't create app specific password - Apple Community

Wow-using chrome worked


Can't generate App-specific Password on i… - Apple Community

I used my Mac, used Brave as my browser, and the process worked like a charm




Similar questions

3 replies
Question marked as Top-ranking reply

Jan 14, 2024 1:37 PM in response to Sweet Pease

The "Continue on one of your devices" message is likely part of the implementation of the Passkey feature for iOS, iPad 16 and Ventura. It is currently only supported by certain web sites and apps, including the Safari app. The site or app is making a call to your trusted device(s) for you to authenticate from the device itself (using Face ID or Touch ID). Tap Settings, then your name at the top and it should prompt you for Face ID or Touch ID, then approve the action on the other device. Using passkeys is described in this support article —> Use passkeys to sign in to apps and websites on iPhone - Apple Support



If you are still having problems with this feature when using Safari then an alternative solution is to not use Safari for what it is you are trying to do. Use a different browser that does not have this feature in it. See this August 17, 2023 post by Community Specialist Chris_V89 at https://discussions.apple.com/thread/255070052?answerId=259434203022#259434203022

"does this issue occur […] at the Apple ID website in Safari? If so, to help with troubleshooting the issue further, try testing the issue in another web browser, if possible."


Related discussions:


every time I tried to create an app-speci… - Apple Community

- "Someone in another post said to use a different browser (not Safari or whichever one you normally use). That worked for me."

- "Don't use Safari or Chrome. I got it to work using Firefox on my Mac."

- "the Chrome browser works for me."


https://discussions.apple.com/thread/255042597

- So I ended up getting on the phone with Apple about this… turns out it was an issue with Safari. As soon as I tried to create a new app-specific password in Chrome, it worked perfectly.


https://discussions.apple.com/thread/255071748

Using Chrome did the trick for me.


Can't create app specific password - Apple Community

Wow-using chrome worked


Can't generate App-specific Password on i… - Apple Community

I used my Mac, used Brave as my browser, and the process worked like a charm




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't Change Recovery Email Address

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