Why is my MacBook Pro M3 Max experiencing slow internet despite fast Wifi?

I have several macbooks but for some reason my internet is terrible with my new Macbook Pro M3 Max. Its making me regret getting it. I spent so much money on it, for work, and its causing massive delays. I have contacted my internet provider. They have been out, updated my equipment, and I am still experiencing issues; to the point my facetime won't answer. My other (intel i9) Macbook is not having this issue nor other devices sitting in the same exact area as the new computer.


I am up-to-date on my software and have restarted the computer several times. I am not sure what else to do. I have 1gbps internet speed; I average 400mbps where the computer is located. I am only 12 ft from the router. Again, my other computer is not experiencing this issue. I am not sure what else to do.


[Re-Titled by Moderator]

Posted on Jan 15, 2024 8:28 PM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2024 7:08 AM

I have this same issue. It can be as bad as 60% packet loss, pinging the router gateway (i.e. between the Mac and the router). It is the only device on this network that has this kind of problem.


The Macbook is connecting to a tri-band router (2.4GHz, 5GHz-1, 5GHz-2). The router is configured to present a common SSID across all bands.


The packet loss is highly variable. It will successfully ping 50 or 100 pings in a row, then start dropping the next 10 or 15 pings. Other times, every other ping will drop. Again, other devices on the network at the same time running pings see 0 dropped pings at the same time the Macbook is dropping pings.


I also see the same behavior if I connect to a network configured on only 1 of the 5GHz channels (i.e. unique SSID name for the single 5GHz channel). The only workaround I have is switching to an older legacy network on the same router that is WPA2 Personal (not WPA3 Personal) and 2.4GHz only.


It is very clearly a problem with the Macbook, and not with other devices or the router. Here's the obligatory screenshot of the detailed WiFi menu.


Similar questions

41 replies

Apr 16, 2024 4:51 PM in response to Kelly duff

very often how fast you can run depends on thing is your "network neighborhood" that are not under your control.


if you neighbors change the channels they are using, sometimes that clobbers your performance.


This screenshot from WiFi Explorer, an inexpensive utility with a free trial period, can give you additional insights into what might be going on. This is an example of how crowded the Spectrum around you can get:


...


nobody in this example is getting much done today.

May 21, 2024 7:28 AM in response to Killbaum

By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners, Bit Torrent, or a VPN that you installed yourself. The main reason is that they are relentless in scanning your files, non-stop, looking for virus-like patterns in Everything, or looking for files that have changed. When completed, they do it all again.


¿are you running anything like that?

May 21, 2024 9:09 AM in response to Killbaum

Then let's look around your 'network neighborhood'. The tools to do this are already installed on your Mac.


Hold the Option key while you click the Wi-Fi icon on the menubar, as before. but this time, choose wireless diagnostics and STIOP. From its Window menu, choose 'Scan' and a window like this opens, click on the channel column to sort by channel-number.


...

Apr 5, 2024 5:40 AM in response to wwx2

these newer computer use more modern modulation techniques, and their operating characteristics may change because of that. At the same time, your neighbors are doing upgrades, changing what data channels they are using, and may be clobbering you data in new and unforeseen ways.


I answer many of these queries when posted on the MacBook Pro forums. [in my opinion] there is no such uptick in problems, and almost without exception the problem is not in the newer hardware supplied with these Macs.


Please post your Option Wi-Fi snapshot values for an analysis.



Apr 26, 2024 11:53 AM in response to juanabrams

juanabrams wrote:

This has to be a wifi modem issue. I cannot even AirDrop something from my iPhone to my Mac. It first says "Waiting" and after a while it says "Declined" when if it's my Apple ID I don't even need to authorize and if I need to approve I'm not even getting a notification on the Mac to accept or decline. But I don't remember this happening in the beginning so maybe it's one of the software updates


If your local network routing is incorrect, then all sorts of misbehavior is possible.


Check the Wi-Fi router firmware and update to the latest, and restart the Wi-Fo router.


If you have both wired and wireless, then using two subnets is a common choice, or the Wi-Fi router has to present the Wi-Fi as an access point and not routed.


If you have more than one Wi-Fi router, you either must use multiple subnets, or all of your Wi-Fi routers must be reconfigured as access points, or you need to switch over to a mesh mode id that’s supported.

May 21, 2024 9:48 AM in response to Grant Bennet-Alder

Not really congested in the 5GHz range, which is the where the problems area. If there's any congestion at all, it's in the 2.4GHz range, and connections from the Macbook work flawlessly to that radio. If the problem was related to congestion, I would expect every other device connected to the 5GHz radios to have the same problem, and again, only the Macbook has the issue.


May 25, 2024 5:12 PM in response to Grant Bennet-Alder

Yes, same scan you saw, also what the Mac said I should use. And again, while the Mac was seeing all that packet loss, three other (non-Mac) devices on the same network with the same channel saw no problems. This wasn't a congestion issue, unless the Mac is overly sensitive to congestion relative to other devices. Since the router reboot immediately fixed it, I am sure it was something else.

Oct 5, 2024 12:21 PM in response to Kelly duff

M3 Max MBP here. I have a RT-AX88U router, the 5Ghz Channel is set for 160MHz, all my devices connect to it fine, the MBP as well, but after a few hours, randomly, it just loses internet, it's still connected to it but there's no internet, doesn't matter if I reboot, turn Wifi on or off, etc.


When this happens if I connect to the 2.4GHz one, it gets internet but barely. I don't really know what to do anymore.

This doesn't affect any of my other devices, iPhone included.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my MacBook Pro M3 Max experiencing slow internet despite fast Wifi?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.