Level 1

33 points

Why is my MacBook Pro M3 Max experiencing slow internet despite fast Wifi?

I have several macbooks but for some reason my internet is terrible with my new Macbook Pro M3 Max. Its making me regret getting it. I spent so much money on it, for work, and its causing massive delays. I have contacted my internet provider. They have been out, updated my equipment, and I am still experiencing issues; to the point my facetime won't answer. My other (intel i9) Macbook is not having this issue nor other devices sitting in the same exact area as the new computer.

I am up-to-date on my software and have restarted the computer several times. I am not sure what else to do. I have 1gbps internet speed; I average 400mbps where the computer is located. I am only 12 ft from the router. Again, my other computer is not experiencing this issue. I am not sure what else to do.

[Re-Titled by Moderator]

Posted on Jan 15, 2024 8:28 PM

Top-ranking reply

Killbaum

Level 1

8 points

Posted on May 21, 2024 7:08 AM

I have this same issue. It can be as bad as 60% packet loss, pinging the router gateway (i.e. between the Mac and the router). It is the only device on this network that has this kind of problem.

The Macbook is connecting to a tri-band router (2.4GHz, 5GHz-1, 5GHz-2). The router is configured to present a common SSID across all bands.

The packet loss is highly variable. It will successfully ping 50 or 100 pings in a row, then start dropping the next 10 or 15 pings. Other times, every other ping will drop. Again, other devices on the network at the same time running pings see 0 dropped pings at the same time the Macbook is dropping pings.

I also see the same behavior if I connect to a network configured on only 1 of the 5GHz channels (i.e. unique SSID name for the single 5GHz channel). The only workaround I have is switching to an older legacy network on the same router that is WPA2 Personal (not WPA3 Personal) and 2.4GHz only.

It is very clearly a problem with the Macbook, and not with other devices or the router. Here's the obligatory screenshot of the detailed WiFi menu.

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41 replies

BMC1391

Level 1

12 points

Apr 6, 2024 3:33 AM in response to Grant Bennet-Alder

I have 3 other MacBook pros one M1 and 2 intel based, plus a windows laptop. None of these have ever dropped wifi yet my new M2 drops every other day. I have videos of them all side by side. All the others stay connected while the M2 drops every 5 mins.

Apr 26, 2024 9:39 AM in response to Kelly duff

This has to be a wifi modem issue. I cannot even AirDrop something from my iPhone to my Mac. It first says "Waiting" and after a while it says "Declined" when if it's my Apple ID I don't even need to authorize and if I need to approve I'm not even getting a notification on the Mac to accept or decline. But I don't remember this happening in the beginning so maybe it's one of the software updates

Apr 26, 2024 12:30 PM in response to MrHoffman

I will try those things but I still think it’s a WIFI issue considering that you can airdrop without being in a wifi network and I still have issues transferring data from iPhone to my Mac and neither are connected to wifi

Jun 19, 2024 11:10 AM in response to Kelly duff

Has any solution been identified?

Every time my M3 Max goes to sleep, when it wakes up, it can take up to 20 minutes before I can reconnect to my home wifi. It detects it, without the lock that denotes a secure network, and is unable to join. Then, after between like 5-20 minutes, (I think? Sometimes I just decide not to use my laptop when this happens) it might detect my network. Usually that works, but today, the lock appeared, it failed to connect, and the lock disappeared for about 15 minutes, before reappearing. Then it allowed me to connect.

Jun 19, 2024 12:05 PM in response to brettowers

brettowers

please read through the Three Pages of items posted on this discussion already. if your solution is Not among those already posted, please start a NEW discussion.

Be sure to include the model-year of your MacBook Pro, and version macOS you are running. choose title that will attract the readers you want to see your posting. More background information, including the exact conditions of the failure, would be helpful.

Start a NEW discussion

Jul 11, 2024 1:08 PM in response to Juliercreative

WiFi uses radio signal in shared public bands. There is no way Apple can address problems in your exact network neighborhood, but if your solution is not already posted on this discussion, please use the link just above to start a new discussion, and readers will be eager to help you.

Once a discussion gets as long as this one, readers shy away.

Aug 16, 2024 5:09 PM in response to jamesgarner627

please read through the Three Pages of items posted on this discussion already. if your solution is Not among those already posted, please start a NEW discussion.

Be sure to include the model-year of your MacBook Pro, and version macOS you are running. choose a title that will attract the readers you want to see your posting. More background information, including the exact conditions of the failure, would be helpful.

Start a NEW discussion

Apr 16, 2024 3:34 PM in response to BMC1391

Were you able to find a solution here?

genie197

Level 1

8 points

May 14, 2024 9:10 PM in response to jameskingwood89

No. I was not able to find a solution. I just bought the M3 one month ago and it rarely connects to wifi networks other than my home wifi.

Sep 13, 2024 4:20 PM in response to topcane

<< I got a full refund !!! <<

That is a great solution for you!

May 21, 2024 9:13 AM in response to Grant Bennet-Alder

this tabular presentation is generally all that is needed for casual analysis, but if you need to look at how far up and down each channel spreads, you may prefer a tool like Wifi Explorer, which has a spectrum view:

the situation documented above is so crowded that no one is getting much through on any channel.

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Why is my MacBook Pro M3 Max experiencing slow internet despite fast Wifi?