Are there any known incompatibilities with Apple products/Att&t wireless/infinity prepaid internet/and the iCloud mail? iPhone and IPad does the same thing… displays the above error message at “iCloud mail” screen. When I go to iCloud.com, sign in, it recognizes me and my account, my synced photos and everything is all there but when clicking on “mail” it says it is unable to load.
[Re-Titled by Moderator]
iPhone 15 Pro Max
Problem solved.
If anyone faces to the same issue, try to check the iCloud Mail via webview of iCloud service.
If it happends on the webview, create a ticket for the issue on Apple Assistance, with all screenshots: Error message in Mail app (one for the bottom error, the other for the detail), error message in web view, and one more error message saying that your alias is disabled (use another mail sends yourself an email).
Then, an Apple assistance will come to you with some basic checking steps. Later, they will collect some logs on your device, (and/or the case will be transfer to a senior assistance), then transfer to an engineer.
You will need to reset your password (with iforget apple com), then, the next day, your alias will be back.
Same exact problem here. All the sudden, error codes and pop ups and no mail. At all. Apple support is useless. I’ve done everything including escalation to higher ups. Nothing. Wanting to sell all my Apple products. Absolutely ridiculous. I have very important emails I need to to access and I cannot.
Just had yet another phone call with some engineer. Had to change my Apple ID password (useless), had to authorize complete access to my data for 30 days (let's hope it won't take that long to correct their server issue…), schedule another call in a week (!)… I have never experienced such an issue with Apple, it is a major disappointment! The Apple financial department better get ready to offer a proper compensation…
Absolutely, totally agree with you.
there is nothing we can do, “only Apple can do this” like they said in the advertisement.
However, in case the issue goes to some engineer who never saw a similar issue, could you give us your case number as a reference, please?
i believe there is some work note (user cannot see, only Apple has access) which can help me and the engineer got my case.
Thanks in advance.
Have the exact same issue since April, and still haven't solved yet. -_-
Tried everything instructed on support page, even things not listed to try but I thought might fix.
Contacted Apple support, transferred around and not at all helpful.
Why do they let users make so much effort when this is apparently an issue on iCloud server side?
Really sick of this.
I can’t write it plainly because it will get taken down again. But from what I’ve seen, the problem is not a technical barrier, rather it is one of motivation. A customer calling support seems to be insufficient motivation. However, if an outside agency contacts them, the problem gets fixed within 14 days with no fuss and no long support calls. We have an agency that specializes in this sort of thing. It has three initials, all of them are the second letter of the alphabet.
Hi! Are there any news to this failure? Does anybody know a solution? I have the exact same situation on my side. Apple seem not to be able to solve it at the moment.
wow it happen to me also with may ipad
Hello Community, I now have this problem since yesterday and apple support are also not able to help resolve this issue. Has anyone fixed?
Unfortunately not. But if you like, give them my AppleID. Perhaps there is a documentation to the solution of my issue…
You just gave me so much hope! They just asked me to upload screenshots so I’m hoping my issue gets resolved also. And that was my 3rd phone call !
Just ran into this... they raised it to engineering and are gonna get back to me.
I’ve been unable to solve this issue. Any help please ??
Can you pls tell me whom should i contact with about the matter ? I am on the same table
Unable to send and receive mail
The iCloud mail server problem still hasn't been solved. We certainly can't accept being charged for an essential service that doesn't work. Too many screenshots and not enough solutions, Apple!
Unable to load iCloud mail
