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What should I do if iOS 17.3 doesn't recognize my home as a familiar location?

I’ve just downloaded iOS 17.3 and activated stolen device protection. If I want to turn it off, it says I have to wait an hour because I’m not at a familiar location BUT I’M HOME. How do I get this to recognize I’m at a familiar location?


[Re-Titled by Moderator]

Posted on Jan 24, 2024 5:24 AM

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Question marked as Top-ranking reply

Posted on Feb 23, 2024 12:28 AM

Adding a familiar location on iPhone,how do i?

39 replies

Jan 27, 2024 6:51 AM in response to Guadsquader

Same for me. I’ve had this device for over a year and I come home every night. Yet sitting in my living room is not a familiar place. I looked into my settings and found 3 recent examples of familiar places. One was work, one was a fast food place I had lunch at yesterday, and one is a store I was at for about 30 minutes. BUT STILL NOT HOME.

Come on Apple this is ridiculous.

Jan 26, 2024 12:22 PM in response to Guadsquader

I am having the same problem where I am at Home, I have Home as a favorite and it is recognized as a "significant location" in Location services, but trying to turn off Stolen Device isn't recognizing that I am indeed home and forcing me to wait an hour. Looking at the Maps app, it says I am "10 feet away" from "Home", which of course I am and the exact number of feet changes depending on exactly where I am sitting at in my home. I have tried refining the location in Maps but to no avail.


I have read all of the support links listed in all of the and everything is configured correctly that it should know I am at my familiar place at Home...what's wrong??

Feb 6, 2024 2:41 PM in response to SravanKrA

yes, my iPhone should know its home as its set as home on Apple maps. I commute back here 3-4 times a day and I sleep here every day. Basically, 70% of my day is spent here and when I just went to adjust face ID it puts me on a 1 hour wait because I'm not at a familiar location. being Apple I would have imagined they would have done a better job with the feature before they rolled it out. Also, the fact there is no way to manually add a location is such an obvious oversight.

Jan 24, 2024 5:28 AM in response to Guadsquader

Hello~ Click on and read the User Tip authored by *LD150* as it explains well…


https://discussions.apple.com/docs/DOC-250007287*


*When at a familiar place (home, work) then only passcode is required with no delay.

The iphone learns your familiar locations from Significant Locations, and you may find that, for recently reset or newly set up phones, you may be restricted at home too until it has established your significant places for that device. Turning off or clearing Significant Locations in Privacy and Security, Location Services, System Services, will turn off Familiar Locations.


~Katana-San~



Jan 24, 2024 5:29 AM in response to Guadsquader

You may be home but your iPhone does not know that. Have you declared the location Home, Work, School, etc on your device?


Add or change your home address in Maps on your iPhone or iPad

  1. In the Maps app, scroll to Favourites and tap Add.
  2. Start to type the address you want to set as Home or Work, then tap the address when it's available.
  3. Scroll down to Type and tap My Home or My Work. ... 
  4. Tap Done.


Add or change your home address in Maps on your iPhone or ...



Jun 4, 2024 9:10 AM in response to Guadsquader

Here I am stating my firm intention to leave Apple and become an Android user, if Apple doesn’t resolve this issue within 30 days.

Do you want to state / write the same?


A…

I think Apple knows perfectly what they are doing, and that you are naive by stating:  

- “Come on, Apple, be decent”

- “ Come on Apple this is ridiculous”,  

- “ Unbelievable that we can't just tell our iphones the familiar location(s) we want”


B…

Access to clients location and privacy DOES bring business benefits….. all other technical excuses are only distractors. Technical support cannot overcome board of directors business policy.

If WILLING, Apple can remove those impediments instantly. IT IS ABOUT WILL.

Only the power of market, (organized clients) can overturn the business policy by stating publicly a massive intention to go to another phone manufacturer…. But this is an APPLE CONTROLLED FORUM, and my opinion will be banned soon, for Apple business convenience.

.

Remember the WhatsApp Pitfall that caused massive migration to Telegram? … and the behemoth of Whatsapp had to step back?


C…

Even using a VPN, and disabling all location options, and Stolen Device Protection: 

The waiting time will be triggered by having an empty familiar location list.

IF YOU DONT WANT TO WAIT, YOU MUST SURRENDER YOUR LOCATION ($) and in addition depend on Apple efficacy to populate it.


1…Having a rural address, or a mobile address on boat or RV, or using a VPN, is a right for citizens, as well as privacy.

2…Using an alternative ID, using networks abroad, updating foreign apps, or sharing your device with other Apple ID users is legit and allowed.


3…An hour wait is an eternity when loosing a plane or a train….Limiting the free use of private property, as YOUR device, shall not be done by any corporation.

Apr 1, 2024 11:49 PM in response to SravanKrA

I have a rural address without postal delivery, Maps is not happy with that. I've tried many times to edit my Home address and 'Refine the location on the Map', but the best it will do still tells me I'm still 5m away! Precise location is turned on, maybe it should be turned off, but that makes less sense.


It's a nightmare trying to use my alternate Apple ID. Previously it was much simpler to Sign out of one Apple ID and then Sign in to my other Apple ID. I'm abroad for long stays and some apps are only available in one region whilst not in another, I use app from both locations. When those apps need updating, I must switch between my Apple IDs.

Jul 7, 2024 8:04 PM in response to rlequerica

Apple has made it clear multiple times via multiple litigations that they do not believe that you own the iPhone they sold you. It’s not even in question for them. They believe they own it, and can do whatever the **** they want with it and to it.


This despite the fact that a) you paid for it outright, and b) they constantly disavow any responsibility for its proper operation.


They believe both of those things, simultaneously, with no cognitive dissonance issues whatsoever.

Nov 4, 2024 12:27 PM in response to Guadsquader

This feature just isn't ready for prime time.


I spend like 99% of time at my house, in a location with ample wireless and cellular signal, and yet it's not considered a "Familiar Location" by Apple.


Today, I had to reset my passcode, which required me to wait an hour. On a lark, I opened a chat case with Apple. The chat technician told me that, because I wasn't at home when I set up my phone, my home is not considered a Familiar Location.


I politely informed him that, first of all, I was at home when I set up my phone. Secondly, I told him, the Apple Support page (About Stolen Device Protection for iPhone - Apple Support) states that Familiar Locations "typically include your home, work, and certain other locations where you regularly use your iPhone" and that there's no indication that it's related to the location where you set up your phone.


He thanked me for checking the support page, and then escalated to a support technician on a call. This technician informed me that the entire Familiar Locations feature is automated and there's no way to modify it.


So, it's an automated feature in a black box, but it doesn't actually work. Which is just another way of saying that it's broken and probably not worth enabling. Bummer.

What should I do if iOS 17.3 doesn't recognize my home as a familiar location?

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