What should I do if iOS 17.3 doesn't recognize my home as a familiar location?

I’ve just downloaded iOS 17.3 and activated stolen device protection. If I want to turn it off, it says I have to wait an hour because I’m not at a familiar location BUT I’M HOME. How do I get this to recognize I’m at a familiar location?


[Re-Titled by Moderator]

Posted on Jan 24, 2024 5:24 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2024 7:13 AM

I just learned today that you have to turn on Significant Locations. See About Stolen Device Protection for iPhone - Apple Support and go to the bottom where there is an asterisk that says, "Significant Locations is an option within Location Services: Settings > Privacy & Security > Location Services > System Services > Significant Locations."


Similar questions

39 replies

Apr 1, 2024 11:49 PM in response to SravanKrA

I have a rural address without postal delivery, Maps is not happy with that. I've tried many times to edit my Home address and 'Refine the location on the Map', but the best it will do still tells me I'm still 5m away! Precise location is turned on, maybe it should be turned off, but that makes less sense.


It's a nightmare trying to use my alternate Apple ID. Previously it was much simpler to Sign out of one Apple ID and then Sign in to my other Apple ID. I'm abroad for long stays and some apps are only available in one region whilst not in another, I use app from both locations. When those apps need updating, I must switch between my Apple IDs.

Apr 18, 2024 12:00 PM in response to Guadsquader

I’m currently doing that right now. I didn’t know whether to have it on or familiar locations. The only thing that I think would scramble that up is even if you’re at home as if you have a VPN protection

Something in location services is not correct..


besides that I came on here to ask anyone else if they’ve had problems ever since downloading the latest version I lost my pictures to all my text messages. I lost a lot of information and unfortunately, Apple has not been a help whatsoever. They basically say oh you signed a waiver when you came in saying that you know we’re not responsible for Data what’s the point of having iCloud. Furthermore, they only allowed 10 iCloud backups from recent and it doesn’t have one eligible or prior to me going in and seeing them…


Another thing very, very important if people don’t know, I found out the hard way is that our contacts are assigned to our emails.


I have thousands of contacts in my Emails, Gmail, yahoo, etc.


If you happen to have a email on your phone or your device, they have the legal authority apparently to take all those contacts and strip them away as if you never ever had them.


When I went in the store, I asked them to and they all and we updated you to the to the most recent iOS. Well, I never do that at least three weeks.


To find out what all the problems are what everyone is experiencing, and then I decide whether I wanna update or not.


Excellent it’s I’m ready to buy a different device. I’m so upset with them. They are not calling me back. They used to call me back to never wait a long time. Said they were engineers and give me a call back. They never called. It’s just.


And I would highly suggest if anyone has AT&T to download or which carrier you have download the VPN protection it’s like $2.99 a month or something not much.


On AT&T, it’s called active armor.

I’m not sure what is going on what I do know is that my neighbor lost all her messages and pictures with her messages as well during that last update then the whole AT&T outage they had a breach when that happened

Jun 4, 2024 9:10 AM in response to Guadsquader

Here I am stating my firm intention to leave Apple and become an Android user, if Apple doesn’t resolve this issue within 30 days.

Do you want to state / write the same?


A…

I think Apple knows perfectly what they are doing, and that you are naive by stating:  

- “Come on, Apple, be decent”

- “ Come on Apple this is ridiculous”,  

- “ Unbelievable that we can't just tell our iphones the familiar location(s) we want”


B…

Access to clients location and privacy DOES bring business benefits….. all other technical excuses are only distractors. Technical support cannot overcome board of directors business policy.

If WILLING, Apple can remove those impediments instantly. IT IS ABOUT WILL.

Only the power of market, (organized clients) can overturn the business policy by stating publicly a massive intention to go to another phone manufacturer…. But this is an APPLE CONTROLLED FORUM, and my opinion will be banned soon, for Apple business convenience.

.

Remember the WhatsApp Pitfall that caused massive migration to Telegram? … and the behemoth of Whatsapp had to step back?


C…

Even using a VPN, and disabling all location options, and Stolen Device Protection: 

The waiting time will be triggered by having an empty familiar location list.

IF YOU DONT WANT TO WAIT, YOU MUST SURRENDER YOUR LOCATION ($) and in addition depend on Apple efficacy to populate it.


1…Having a rural address, or a mobile address on boat or RV, or using a VPN, is a right for citizens, as well as privacy.

2…Using an alternative ID, using networks abroad, updating foreign apps, or sharing your device with other Apple ID users is legit and allowed.


3…An hour wait is an eternity when loosing a plane or a train….Limiting the free use of private property, as YOUR device, shall not be done by any corporation.

Jul 7, 2024 8:04 PM in response to rlequerica

Apple has made it clear multiple times via multiple litigations that they do not believe that you own the iPhone they sold you. It’s not even in question for them. They believe they own it, and can do whatever the **** they want with it and to it.


This despite the fact that a) you paid for it outright, and b) they constantly disavow any responsibility for its proper operation.


They believe both of those things, simultaneously, with no cognitive dissonance issues whatsoever.

Jul 27, 2024 1:33 PM in response to Guadsquader

Same here! Did anyone ever figure out what to do about this? I hadn’t ever had an issue with this (honestly didn’t even know the stolen protection existed) but suddenly just 2 days ago I had to log into my secondary iTunes account so I could log onto my Patreon account and suddenly I can’t because “I’m not in a familiar location” while at home! I too have also had this device for a year and I don’t even travel so I’m ALWAYS within a 10 mile radius from home because my work is less than 5 minutes from my house. I’m not happy because I can’t access my Patreon account without my Apple ID being logged into, but I can’t shut off Stolen Device Protection to prevent this from happening either.

Sep 23, 2024 9:01 AM in response to Guadsquader

This is such a goofy thing to have happen and it is kind of shocking that there is no workaround using my biometrics, GPS, or anything really that would prove to IOS that I am the owner of the device and it hasn't been stolen. I recently copied everything from my old iPhone to a new iPhone, which of course included my HOME and WORK addresses in Maps. I'm sitting at HOME now and unable to install my employers Google MDM without enduring a 1 hour delay. Just feels completely needless and that there ought to be smarter/better ways for IOS developers to implement this Stolen Device feature such that the rightful owner could prove their identity.


I suppose the edge case in action here though is that a phone could be stolen and then the rightful owner, made under duress to prove they own the phone, thus unlocking it to the aggressive thief.


It still feels extremely intrusive to be sitting here unable to complete this action because my new phone doesn't recognize my home. It has that same feeling as being delayed at Self Checkout at the grocery store because an overzealous software sensor wrongly detected potential theft while scanning items.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What should I do if iOS 17.3 doesn't recognize my home as a familiar location?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.