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What should I do if iOS 17.3 doesn't recognize my home as a familiar location?

I’ve just downloaded iOS 17.3 and activated stolen device protection. If I want to turn it off, it says I have to wait an hour because I’m not at a familiar location BUT I’M HOME. How do I get this to recognize I’m at a familiar location?


[Re-Titled by Moderator]

Posted on Jan 24, 2024 5:24 AM

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Posted on Feb 23, 2024 12:28 AM

Adding a familiar location on iPhone,how do i?

39 replies

Apr 18, 2024 12:00 PM in response to Guadsquader

I’m currently doing that right now. I didn’t know whether to have it on or familiar locations. The only thing that I think would scramble that up is even if you’re at home as if you have a VPN protection

Something in location services is not correct..


besides that I came on here to ask anyone else if they’ve had problems ever since downloading the latest version I lost my pictures to all my text messages. I lost a lot of information and unfortunately, Apple has not been a help whatsoever. They basically say oh you signed a waiver when you came in saying that you know we’re not responsible for Data what’s the point of having iCloud. Furthermore, they only allowed 10 iCloud backups from recent and it doesn’t have one eligible or prior to me going in and seeing them…


Another thing very, very important if people don’t know, I found out the hard way is that our contacts are assigned to our emails.


I have thousands of contacts in my Emails, Gmail, yahoo, etc.


If you happen to have a email on your phone or your device, they have the legal authority apparently to take all those contacts and strip them away as if you never ever had them.


When I went in the store, I asked them to and they all and we updated you to the to the most recent iOS. Well, I never do that at least three weeks.


To find out what all the problems are what everyone is experiencing, and then I decide whether I wanna update or not.


Excellent it’s I’m ready to buy a different device. I’m so upset with them. They are not calling me back. They used to call me back to never wait a long time. Said they were engineers and give me a call back. They never called. It’s just.


And I would highly suggest if anyone has AT&T to download or which carrier you have download the VPN protection it’s like $2.99 a month or something not much.


On AT&T, it’s called active armor.

I’m not sure what is going on what I do know is that my neighbor lost all her messages and pictures with her messages as well during that last update then the whole AT&T outage they had a breach when that happened

Jul 27, 2024 1:33 PM in response to Guadsquader

Same here! Did anyone ever figure out what to do about this? I hadn’t ever had an issue with this (honestly didn’t even know the stolen protection existed) but suddenly just 2 days ago I had to log into my secondary iTunes account so I could log onto my Patreon account and suddenly I can’t because “I’m not in a familiar location” while at home! I too have also had this device for a year and I don’t even travel so I’m ALWAYS within a 10 mile radius from home because my work is less than 5 minutes from my house. I’m not happy because I can’t access my Patreon account without my Apple ID being logged into, but I can’t shut off Stolen Device Protection to prevent this from happening either.

Oct 5, 2024 7:13 AM in response to Guadsquader

I just learned today that you have to turn on Significant Locations. See About Stolen Device Protection for iPhone - Apple Support and go to the bottom where there is an asterisk that says, "Significant Locations is an option within Location Services: Settings > Privacy & Security > Location Services > System Services > Significant Locations."


Sep 23, 2024 9:01 AM in response to Guadsquader

This is such a goofy thing to have happen and it is kind of shocking that there is no workaround using my biometrics, GPS, or anything really that would prove to IOS that I am the owner of the device and it hasn't been stolen. I recently copied everything from my old iPhone to a new iPhone, which of course included my HOME and WORK addresses in Maps. I'm sitting at HOME now and unable to install my employers Google MDM without enduring a 1 hour delay. Just feels completely needless and that there ought to be smarter/better ways for IOS developers to implement this Stolen Device feature such that the rightful owner could prove their identity.


I suppose the edge case in action here though is that a phone could be stolen and then the rightful owner, made under duress to prove they own the phone, thus unlocking it to the aggressive thief.


It still feels extremely intrusive to be sitting here unable to complete this action because my new phone doesn't recognize my home. It has that same feeling as being delayed at Self Checkout at the grocery store because an overzealous software sensor wrongly detected potential theft while scanning items.

Nov 5, 2024 9:41 AM in response to lobsterghost1

Yes, my contact card lists my home and work address.


I'm very glad that the feature works for you. But it's not working for a lot of us. And, unfortunately, as per Apple technicians, there's no current fix. Setting your home location via your contact card, or via any other manual process, does not impact the Stolen Device Protection Familiar Locations.

What should I do if iOS 17.3 doesn't recognize my home as a familiar location?

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