17.3 Mail password issue on Exchange account

My iPhone SE is still working fine, so I can use it for email, etc.., but my iPad Air started with this same problem yesterday(Jan. 24th). I’m still using 17.2 on BOTH devices, and haven’t updated either device to 17.3 yet, so it can’t be related to the update being run.. FYI, it asks for the Exchange Password when I open up my email, setting, and calendar apps. Also, I just have my personal msn email address on both devices, no business email on either. Is this an Apple issue, or an MSN issue? How does this get fixed?? HELP!!

I have the same thing. This is with my old Hotmail account that I don’t use day to day really but still get random emails due to things I’ve used it for. Still getting emails just fine, but it constantly pops up asking for a password. Does it in my phone app, does it in email. I’ve out the password in many times and it has not stopped. Worked fine since whatever iOS was on the iPhone 3G. This is highly doubtful that coincidentally MS made some change the very day iOS 17.3 was released LOL.

Hello SravanKrA, I have created and entered two app passwords from office.com for my iPhone and my iPad. Both reject the app passwords and keep asking for an outlook.com account password over and over. I had to delete the outlook.com account from both iOS devices because the pop ups made mail unusable. Now I can't see updated calendar and contacts because outlook.com account was removed.

My mom did the update on the 18th and her phone is NONSTOP asking for the exchange password. You can’t go to anything without it constantly popping it. She has entered it over and over. Doesn’t have 2 step verification on it. And yet it’s doing it on both of her phones. She’s deleted the email and re added it and it’s still doing it but worse. HELP!!

DonaldAngelo wrote:

APPLE PLEASE FIX THIS. Having the exact same issue on my iPhone. Luckily I have not upgraded my MacBook to the new software yet.

Apple cannot fix a problem with Microsoft’s Exchange server.

Yes, same on this side but it started 4-5 days ago before the upgrade to 17.3.

Changing the Exchange password only solves the issue temporarily.

Beyond the mail access, it's also the loss of the associated contacts.

I've tried deleting the app password from Microsoft/Outlook and generating a new one for my iPhone. That seemed to work initially. I sent an email to the account, read it on my phone and replied to it without issue. An hour or two later I was checking my phone for something else and it started to ask for a password for Outlook again. All through this I have had no problems on my MacBook with the same account (or my Windows box)

This is the 2nd time this has happened with my Microsoft email on Apple products. I’ve already fixed it AGAIN this time. It’s really not up to me to fix this, and I don’t care to know exactly what the issue is. I spend a lot of money with Apple, and absolutely LOVE Apple. They make everything very easy. There has to be a solution that Apple can implement for this so that it doesn’t happen anymore. Again, don’t care to know exactly what the issue is. Just fix it so it works.

You keep instructing us to reread posts for the solution. I reread these posts, & I don’t see any reliable solutions.

If you have an answer, please share it. It is much appreciated.

If you don’t have something useful to contribute, please don’t comment.

dbreston wrote:

It worked fine before the 17.3 upgrade

Is that the response Microsoft or your IT admin gave you?

I've updated over 10 users to 17.3 nobody ash any issues with our exchange account.

I have the same annoying problem (both iPad & iPhone) and I don't have a IT department to help me with this!