17.3 Mail password issue on Exchange account

Elwy44 wrote:

This information is not addressing the issue entirely. Not everyone has 2-step authentication turned on, and yet the same problematic password issue arises.

I have read that Microsoft now requires 2 factor authentication for Exchange ActiveSync accounts. So if you don’t have 2 FA set up that in itself is the problem. And the requirement was added around the same time 17.3 was released (actually, about week before 17.3 was released), which is why it appears to be due to 17.3. But it isn’t, it is a Microsoft problem.

This is the 2nd time this has happened with my Microsoft email on Apple products. I’ve already fixed it AGAIN this time. It’s really not up to me to fix this, and I don’t care to know exactly what the issue is. I spend a lot of money with Apple, and absolutely LOVE Apple. They make everything very easy. There has to be a solution that Apple can implement for this so that it doesn’t happen anymore. Again, don’t care to know exactly what the issue is. Just fix it so it works.

azkat66 wrote:

I have same problem after updating

What you really have is the same problem after Microsoft changed their supported authentication methods, a few days before Apple released iOS 17.3. If you go back and read the thread you posted to you will see suggestions from people who resolved the problem using Microsoft’s support center.

When you re-added it you didn’t enter the correct password for outgoing mail, or perhaps you believed the text that said it was “optional”. It isn’t optional.

But the problem wasn’t the 17.3.1 update; the actual problem was a change in Microsoft’s authentication policy design a couple of days before the iOS update.

DonaldAngelo wrote:

APPLE PLEASE FIX THIS. Having the exact same issue on my iPhone. Luckily I have not upgraded my MacBook to the new software yet.

Apple does not read here for feedback or suggestions. You can, however, let them know your thoughts here:

Product Feedback - Apple

Thank you, sn0ck. It is apparently coincidence that Microsoft added required 2 factor authentication about the same time that Apple released the latest update.

There is another option, and that is to use either Passkeys (which both Apple and Microsoft support) or hardware security keys→About Security Keys for Apple ID - Apple Support, which both Apple and Microsoft also support. Both of these options can replace passwords entirely.

CFS304 wrote:

I had the identical problem just before I updated to 17.3 and it continued after the update. I was able to work around it by creating a new account using outlook instead of Exchange for mail default and phone has worked fine since. However, I also got requests for Exchange password on my laptop for email. I entered it once as well as checking box to remember credentials. When the message pops up requesting password, I just go into mail and click on the "need password" message and it resolves. It's clumsy but gets around issue. There appears to be an issue with iOS and Microsoft interface causing this on Apple and PC devices.

It is a Microsoft issue. There are other posts in this thread that have links to the Microsoft support threads, so go and read the previous pages of the thread to get the answer.

Actually, the best answer is by Tech_Addict on Page 2 in this thread→https://discussions.apple.com/thread/255437852?answerId=260116119022&sortBy=oldest_first#260116067022

kugman wrote:

The same problem here. Definitely a problem since the update to 17.3.

I still have my old iPhone running on 17.2.1 here, which works perfectly. Same problem on my wife's iPhone (17.3).

However, I have not activated 2FA. I use the Apple Mail app and my mailbox is configured as an exchange mailbox.

It is definitely a MICROSOFT problem. Microsoft has said so. It is coincidence that Microsoft’s system broke around the same time as Apple released 17.3; I have seen posts from users who said the problem started BEFORE they updated, and they were hoping the update would fix the problem.

There are other posts in this thread that have links to the Microsoft support threads.

The best answer is by Tech_Addict on Page 2 in this thread→https://discussions.apple.com/thread/255437852?answerId=260116119022&sortBy=oldest_first#260116067022

dbreston wrote:

It worked fine before the 17.3 upgrade

Is that the response Microsoft or your IT admin gave you?

I've updated over 10 users to 17.3 nobody ash any issues with our exchange account.

Did not solve the issue. iPhone and iPad still ask for the password.

Here I am also with the same issue. It is quite important for Apple to fix this as I an using the e-mail remotely and in phone and is imperative for my job.

I've tried that too and sometimes it makes no difference and other times the problem seems to have disappeared for say, 12 hours or so - but it keeps coming back.

UPDATE, deleted my email account and reinstalled seemed to fix it 12 hours so far.