17.3 Mail password issue on Exchange account

I have the same problem with my iPhone and ipad. My iPhone is still on 17.2.1 and my iPad is 17.3.

It has nothing to do with the update. The same thing happened about 6 months to one year ago.

It took a week the last time, but they finally fixed it.

We all know that Microsoft and Apple are not best of friends. I think that Microsoft has made changes that effectively block apple products from connecting to their system. Then apple has to find a workaround.

If I use Outlook on my iPhone, it works fine. But I don't like the calendar in Outlook on the phone.

My mom did the update on the 18th and her phone is NONSTOP asking for the exchange password. You can’t go to anything without it constantly popping it. She has entered it over and over. Doesn’t have 2 step verification on it. And yet it’s doing it on both of her phones. She’s deleted the email and re added it and it’s still doing it but worse. HELP!!

Macca from down under wrote:

I have the same issue.

You have come to the right place; the answer is in the thread you just posted to.

It is a Microsoft issue. There are other posts in this thread that have links to the Microsoft support threads, so go and read the previous pages of the thread to get the answer.

Actually, the best answer is by Tech_Addict on Page 2 in this thread→https://discussions.apple.com/thread/255437852?answerId=260116119022&sortBy=oldest_first#260116067022

I had same problem on my iPhone & iPad Pro.

Apple support said they had no knowledge of any iOS 17 issues with MS Exchange email accounts, & was not able to help.

But, I discovered the solution.

Select [Settings]

Select [Mail]

Select [Accounts]

Select [MS Exchange account]

Select [Account]

Select [Server] “eas.outlook.com”

Edit to read: “outlook.com”

Select [Done] top right

The iOS now verifies these email account settings & you should see check marks by each entry.

Now, when you open Mail, Contacts, Calendar, Reminders, & Notes everything should load account data correctly, again.

No more Exchange Password Error, Password Request!

This information is not addressing the issue entirely. Not everyone has 2-step authentication turned on, and yet the same problematic password issue arises.

dbreston wrote:

There are no IT folks and this is not a Microsoft issue as with both 17.2 they worked fine.

if you don't want to reach out to Microsoft to troubleshoot then that is up to you.

there is no Apple here in these user to user technical of forums.

CrazyCanuck007 wrote:

Same issue here on 2 iphones and 1 Ipad at my house. One Iphone made the upgrade without issue, but it is a 15 Pro Max so maybe something newer about it vs the iphone 13. Seems like lots of folks with this issue, but no solution

Microsoft support wasn't able to help you with their exchange account? Apple has no clue what your exchange password is.

My iPhone SE is still working fine, so I can use it for email, etc.., but my iPad Air started with this same problem yesterday(Jan. 24th). I’m still using 17.2 on BOTH devices, and haven’t updated either device to 17.3 yet, so it can’t be related to the update being run.. FYI, it asks for the Exchange Password when I open up my email, setting, and calendar apps. Also, I just have my personal msn email address on both devices, no business email on either. Is this an Apple issue, or an MSN issue? How does this get fixed?? HELP!!

DonaldAngelo wrote:

APPLE PLEASE FIX THIS. Having the exact same issue on my iPhone. Luckily I have not upgraded my MacBook to the new software yet.

Apple cannot fix a problem with Microsoft’s Exchange server.

I had the same problem.

It is due to the 2 factor authentication which you have to activate in your Microsoft account and under the item Security Generate an app password this is required during the query.

My tip:

Find the points correctly, remove your mail account, create it again, after which he asks you for the password, generate a new password for apps on the Microsoft page and insert it directly and it will run again.

Thanks to the communities and forums for the proactive impulses, the swarm intelligence and the lifetime gained.

I had the identical problem just before I updated to 17.3 and it continued after the update. I was able to work around it by creating a new account using outlook instead of Exchange for mail default and phone has worked fine since. However, I also got requests for Exchange password on my laptop for email. I entered it once as well as checking box to remember credentials. When the message pops up requesting password, I just go into mail and click on the "need password" message and it resolves. It's clumsy but gets around issue. There appears to be an issue with iOS and Microsoft interface causing this on Apple and PC devices.

When I entered the correct password on my iPhone, it still gave me the incorrect password message.

Only by changing from Exchange account to corresponding outlook account on my iPhone was I able to get the messages to stop. Then I started getting requests for password on PC and entering correct password there worked.

Yes, same on this side but it started 4-5 days ago before the upgrade to 17.3.

Changing the Exchange password only solves the issue temporarily.

Beyond the mail access, it's also the loss of the associated contacts.

shaeroose11 wrote:

I looked all over on this community chat and found one where it says

DELETE the exchange account through your mail app

when you re add the email do it as an OUTLOOK email NOT the Microsoft Exchange email. Its only been a few minutes but so far it’s working on my moms phone

I did the same, worked for me on my iPhone SE 1gen and my iPad Air

Blamson wrote:

I have had the same issue since 17.3 but I think that it's just coincidence since others report it also on platforms other than iOS. I created a new account under Mail using Outlook.com and deleted the Exchange one. It works fine now. Outlook.com is EAS apparently so should be equal to exchange with benefit of MS authentication integration.

Using Outlook.com instead of Exchange solved it for me as well on my Iphone and iPad.