Stolen Device Protection not showing up

My friend updated to IOS 17.3 on an iPhone 14 and this is all he sees under Face ID & Attention. I had him check two factor authentication and it was enabled for his Apple ID and he enabled significant locations as well under Privacy & Security.

I'm stumped at this point on why it's not showing. Hopefully someone can help.

Posted on Jan 24, 2024 4:29 PM

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Posted on Jan 25, 2024 9:56 AM

Thanks, I think we figured it out. My friend somehow had passcode changes disabled under screen time. I was able to verify this during testing on my own device. When I disabled passcode changes, Face ID & Passcode disappeared from settings and when I enabled it Face ID & Passcode shows up. Also the screenshot is from Face ID & Attention located under accessibility.



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Question marked as Top-ranking reply

Jan 25, 2024 9:56 AM in response to IdrisSeabright

Thanks, I think we figured it out. My friend somehow had passcode changes disabled under screen time. I was able to verify this during testing on my own device. When I disabled passcode changes, Face ID & Passcode disappeared from settings and when I enabled it Face ID & Passcode shows up. Also the screenshot is from Face ID & Attention located under accessibility.



Jan 25, 2024 10:21 AM in response to Soren Pearson

Soren Pearson wrote:

Thanks, I think we figured it out. My friend somehow had passcode changes disabled under screen time. I was able to verify this during testing on my own device. When I disabled passcode changes, Face ID & Passcode disappeared from settings and when I enabled it Face ID & Passcode shows up. Also the screenshot is from Face ID & Attention located under accessibility.

Great detective work!

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Stolen Device Protection not showing up

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