Is slow internet speed a sign of a dying Apple TV 4K box?

I have two 4K Apple TV boxes I bought in 2019. So probably 2nd generation (has the black remote, not silver one from first gen). The one we use the most is buffering a lot more when using Hulu Live. I checked the internet speed using a speed tester and my download speed is about 75Mbps. I am paying for 500Mbps. When I do the same speed test on the second Apple TV box (exact same model bought at the same time), the download speed is 500Mbps. The “problem” Apple TV all of a sudden started showing “No network detected” in the same spot you would see the “remote battery low” message. The message only appears for a minute and Hulu doesn’t stop at that point. We’ve been using this box for about 5 years and we use it about 8-12 hours a day. The other box doesn’t get used nearly as much. I have downloaded latest firmware and unplugged, restarted modem and Orbi. Orbi is less than 6 months old. I am wondering if the box itself is the cause of the slower internet speed. Both boxes are pretty equidistant from the Orbi and modem.


Any thoughts? Would replacing the 4K Apple TV fix the issue? I know Hulu Live app is not the best and I have reinstalled/updated that also. No luck. Can an older box cause this problem?


Thanks!

HomePod mini, 15

Posted on Jan 26, 2024 3:46 PM

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Question marked as Top-ranking reply

Posted on Jan 26, 2024 9:55 PM

SneakyPeeves wrote:

I haven’t. But we have had the same setup since we got it 5 years ago. Nothing new added. But worth a try. If that doesn’t fix it, any other thoughts? Thanks!

My initial thoughts are that hardware failures rarely affect network speeds. Mostly when hardware fails it is due to the power supply which is obvious by failure to turn on or random device shut downs from excessive heat.


If after switching units, the older Apple TV still shows slow network speeds I would first try to reset and update the device using these steps. This will wipe all info and reinstall the OS:

Reset or restore your Apple TV to its factory settings - Apple Support


Another thing to consider is if your Wifi network is using the 2.4Ghz band. I'm not sure the capabilities of your router, but if it is capable of both 2.4Ghz and 5Ghz networks, I would create a 5Ghz only network and try connecting to that. With some dual band routers they will automatically choose the frequency and some will default to 2.4Ghz if farther away from the router and by forcing it with a 5Ghz only band it will reduce interference. The 2.4Ghz band is notorious for inference when you get more than 3 or 4 devices. The channels that each device use to connect on the 2.4Ghz band will start to overlap and reduce performance. I have seen this happen on a single device without affecting the others for no apparent reason. More information on the difference in these bands is available here:

Optimize your Wi-Fi networks for Apple devices - Apple Support

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3 replies
Question marked as Top-ranking reply

Jan 26, 2024 9:55 PM in response to SneakyPeeves

SneakyPeeves wrote:

I haven’t. But we have had the same setup since we got it 5 years ago. Nothing new added. But worth a try. If that doesn’t fix it, any other thoughts? Thanks!

My initial thoughts are that hardware failures rarely affect network speeds. Mostly when hardware fails it is due to the power supply which is obvious by failure to turn on or random device shut downs from excessive heat.


If after switching units, the older Apple TV still shows slow network speeds I would first try to reset and update the device using these steps. This will wipe all info and reinstall the OS:

Reset or restore your Apple TV to its factory settings - Apple Support


Another thing to consider is if your Wifi network is using the 2.4Ghz band. I'm not sure the capabilities of your router, but if it is capable of both 2.4Ghz and 5Ghz networks, I would create a 5Ghz only network and try connecting to that. With some dual band routers they will automatically choose the frequency and some will default to 2.4Ghz if farther away from the router and by forcing it with a 5Ghz only band it will reduce interference. The 2.4Ghz band is notorious for inference when you get more than 3 or 4 devices. The channels that each device use to connect on the 2.4Ghz band will start to overlap and reduce performance. I have seen this happen on a single device without affecting the others for no apparent reason. More information on the difference in these bands is available here:

Optimize your Wi-Fi networks for Apple devices - Apple Support

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Is slow internet speed a sign of a dying Apple TV 4K box?

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