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My Apple Watch 9 is acting weird - Is this a bug?

My Apple Watch 9 (bought mid December 2023) just started going crazy. It was switching apps, trying to enter passcode, and then finally, after two minutes of trying to stop it, sounded the siren and called 911. I had to explain to the operator that my watch was going crazy and had called spontaneously. She seemed unfazed by this, so i'm assuming this is a common occurrence (also judging by other comments and questions in the forum). I was able to hard reboot my watch, which seems to have fixed the issue (but we'll see). My question is, does anyone know why this is happening? This has to be an issue known to Apple (as it's been reported on other models as well and for several years (oldest commentary I see is from 2020). Is this a bug? A virus? (If so, is there a way to remove it?) If anyone has any information it would be helpful. This happened to me in the midst of a meeting with many people around. Is it just a function of having to restart/reboot the watch periodically?


[Re-Titled by Moderator]

Apple Watch Series 9

Posted on Jan 31, 2024 4:57 AM

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Posted on Feb 3, 2024 6:20 PM

Mine just started doing this! Trying a force restart because it wouldn’t let me turn it off. Screen is jumping all over the place and the watch is not responding at all. Just bought it in November. Had my previous own for years with ZERO issues so I’m not pleased.

284 replies

Apr 22, 2024 10:12 AM in response to Els10

The irratic screens, changing my amazon music seletion, workout counter, auto dialing 9-1-1, happened to me this morning. I am using the latest iOS 10.4. I am not putting this back on until it is fixed. I did a hard reboot, but not sure I trust it. Apple needs to fix this now! The police in my area were dispatched to my home to ensure everything was fine. This is not okay!

May 4, 2024 6:50 PM in response to Willybo

So, our conclusion is that if the Apple Watch doesn’t take its medication (in the form of a software update), then it will go off its rocker?? I hate to say this after I’ve gone whole hog on Apple tech for many years, but this is a “must fix” for me. Having technology that acts this way is unacceptable, especially when it scares my family with bogus emergency messages.

May 10, 2024 4:58 AM in response to LD150

As a matter of fact, I did. I learned about the “known issue” after taking my watch to the Genius Bar last week where I described the symptoms clearly. The tech at the Apple Store did not mention the false touch issue or ghost touch or the apparent fix for it in 10.4. When I went to the Genius Bar, I had not yet read these posts, so I thought the issue was unique to me. Their remedy was to ship the watch off for repair. The record shows that once it arrived, it was turned around in 90 minutes with the comment “could not replicate.” Honestly, if they had mentioned the known issue they referred to as false touch and the specific fix, we could have saved time and shipping.


So, as of today, I have my watch back with latest update loaded. I also have disabled the SOS functions on the watch for now. I can rely on the phone for those functions for now. I will wait a couple of months to confirm that 10.4 has indeed solved the issue permanently.

May 19, 2024 10:04 AM in response to mjanelle4

Watch 9 went wonky this morning. Tried several ways to reset and finally looked here. The only thing that worked was to press the crown and the side button below it together for 10 seconds and wait for the apple to appear. Now it seems to be working well. There must be a glitch of some kind since so many people have also had this problem.

May 20, 2024 6:38 PM in response to mjanelle4

Mine S9 just went crazy tonight. It started randomly entering passcodes and calling 911. Thank goodness it was not connected to my phone when this happened so that 911 wasn’t really being called. I have completed a hard reset but that didn’t fix the problem. I will have to continue to search for solution to this get the watch back to factory settings.

May 21, 2024 2:19 AM in response to mjanelle4

Same issue on my wife’s Apple Watch Series 9 with watchOS 10.5. It’s happened to her a couple times now. No issues with my Apple Watch Series 9.


A hard rebooting isn’t “fixing” it as the problem will probably occur again, as was the case for my wife. We’ve been through many versions of the Apple Watch and this is the first time experiencing an issue like this.

My Apple Watch 9 is acting weird - Is this a bug?

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