My Apple Watch 9 is acting weird - Is this a bug?

My Apple Watch 9 (bought mid December 2023) just started going crazy. It was switching apps, trying to enter passcode, and then finally, after two minutes of trying to stop it, sounded the siren and called 911. I had to explain to the operator that my watch was going crazy and had called spontaneously. She seemed unfazed by this, so i'm assuming this is a common occurrence (also judging by other comments and questions in the forum). I was able to hard reboot my watch, which seems to have fixed the issue (but we'll see). My question is, does anyone know why this is happening? This has to be an issue known to Apple (as it's been reported on other models as well and for several years (oldest commentary I see is from 2020). Is this a bug? A virus? (If so, is there a way to remove it?) If anyone has any information it would be helpful. This happened to me in the midst of a meeting with many people around. Is it just a function of having to restart/reboot the watch periodically?


[Re-Titled by Moderator]

Apple Watch Series 9

Posted on Jan 31, 2024 4:57 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2024 9:56 AM

MY Apple watch 9 same problem early this morning, the calling 911 alarm (SOS alarm?) woke me up, fortunately pressing crown enough times stopped it. Then there was a flash of apps popping up it seemed to stick on the music app apparently playing Kinks songs from the iPhone. Trying to stop that it called 911 again, which I was able to stop. I took the watch off and that seemed to stop the apps from popping up. Did the reset, put the watch back on, and half way down the hallway the 911 alarm started again. Took off the watch and went to apple support chat. My firmware was 10.2 with 10.3 waiting in the wings. Updated the firmware and the problem seems to have stopped. So watch seems to working now.

Bottom line, yes this is a problem.

Similar questions

284 replies

May 5, 2024 3:40 AM in response to mjanelle4

A hard reboot did not work for me and I also could not get my watch to update. I have to delete all data and start from scratch as if I had a new watch. Frustrating having to reset it up again. Luckily when mine went haywire it locked itself out for hours and did not call 911, thank god. What a mess and scary because when it happens you think someone is trying to hack your watch and take it over….

May 10, 2024 12:56 AM in response to Mrkperry

Mrkperry wrote:

So, our conclusion is that if the Apple Watch doesn’t take its medication (in the form of a software update), then it will go off its rocker?? I hate to say this after I’ve gone whole hog on Apple tech for many years, but this is a “must fix” for me. Having technology that acts this way is unacceptable, especially when it scares my family with bogus emergency messages.

The medication was to update to OS10.4

Did you?

May 19, 2024 10:04 AM in response to mjanelle4

Watch 9 went wonky this morning. Tried several ways to reset and finally looked here. The only thing that worked was to press the crown and the side button below it together for 10 seconds and wait for the apple to appear. Now it seems to be working well. There must be a glitch of some kind since so many people have also had this problem.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple Watch 9 is acting weird - Is this a bug?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.