Can't turn off Stolen Device Protection on iPhone

Cannot ture off the device protection try many times

I am also having the same problem just a little different. My Face ID wont even try to work anymore. I can only use my passcode and when I try to unlock my phone it says “Face ID is disabled”. I try to reset my Face ID but Stolen Device Protection prevents me from doing so. I also can’t turn it off due to my Face ID not working because of Stolen Device Protection. It’s just really confusing and no solution and I’ve had this problem for 2 weeks.

Try This--

I encountered the same issue and was able to resolve it by resetting the phone. After the reset, you'll be able to add a new Face ID.

Here's what you'll need:

• Access to the Apple ID associated with the phone.

Steps to follow:

1. On the lock screen, enter the wrong password 10 times (or more) until the phone shows "iPhone Unavailable for x minutes."
2. Tap the text in the bottom right corner that says something like "Erase data" or "Forgot password."
3. Log in with your Apple ID, and you'll have the option to Reset, Delete (but keep eSIM), or Delete (with eSIM).
4. The phone will display a message like "You have to wait x minutes for the phone to be available." Click Cancel in the bottom right corner.
5. The phone will begin deleting/resetting.
6. After the reset, the phone will show a message like "Locked to User" with your Apple ID.
7. Log in with your Apple ID to unlock the phone.
8. You should then be able to set up your phone as new and add a new Face ID.

I hope this helps—this method worked for me on August 29, 2024.

Credit --Personal_Bowler_8725 ON reddit

Apple is bs

why can’t I turn off stolen device it’s really annoying !!!! Fix your **** Apple

Re: “… It worked for me, first on my iPhone and then on my iPad … “

Please DO explain. 🤔

Stolen Device Protection is NOT a feature of iPadOS.

About Stolen Device Protection for iPhone – Apple Support (AU)

LS=LOCATION SERVICE

apple support assures me this will be fixed

however17.5 17.5.1 have come and gone they fix nothing

they sturbunnly refuse to write few lines of code to fix tis

I had the exact same problem. I got a new phone, so I needed to turn Find My Phone off, but I couldn't because I had Stolen Device Protection on. I went to turn the Stolen Device Protection off, but I couldn't see the Face ID and Passcode option in my settings. After much searching I found this article that told what to do in order to be able to see the Face ID and Passcode option again in order to turn of the Stolen Device Protection to then turn off Find My Phone: Face ID and Passcode Missing in Settings - Apple Community

I can happily say that the steps in the posting above did the trick; what a process just to turn my phone back in!

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

my face id is not being recognized and i can’t access features of my iphone

My apple id is not working. All IIS updates installed. I try to reset and says turn of stolen device protection. This wants my id face which it keeps rejecting. Have also restarted iphone??

I had turned on Stolen Device Protection a year ago and just realized I no longer had Face ID showing in Settings. I located advice in another forum and it fixed my problem. 🙏🏻

You have Restrictions enabled: If you or someone else with access to your device has enabled Restrictions, it may be preventing you from accessing the Face ID and Passcode options. To check if Restrictions are enabled, go to Settings > Screen Time > Content & Privacy Restrictions. If Restrictions are enabled, you will need to enter the passcode to access the options. You should then see the option to turn off Stolen Device Protection.

Hope this helps anyone with the same issue.

Hello, did you ever figure this out? Having exact same issue.

It didn’t work 😭

Stolen protection device is not off

hey, how do you turn it off? because i got stuck since it wont recognize my face:(