Can't turn off Stolen Device Protection on iPhone

Go to privacy & security then tap on the location service >on… then it will have a drop down of things, scroll all the way down and you will see system services. Hope this helps.

Hey:) have you tried making sure your payment method is valid associated with your Apple ID? If you have one that says “failed” and you do not update it to a valid working card/account you won’t be able to turn on stolen ID

Hey this is an older thread, but stolen device won’t turn off often because you need to update your payment method to a valid (not failed) payment

hi i just got this issues fixed it by itself, just update your ios, or maybe wait for the newest ios update, when i turn it off it doesnt require a face id after restarting..

All of my settings are still there but every time I try to turn off Stolen Device Protection the security delay starts and, when it’s done, nothing’s changed. I still can’t turn off SDP.

The forced hour-long wait between attempts as I tried to restart or change settings was incredibly annoying.

I’m having similar issue. It won’t recognize my Face ID but I not can’t access my passwords or anything and can’t turn it off as it doesn’t recognize my face. I’m at my literal home and it’s still not working. I went to Apple Store today and they said it would be fine once I got home and would be able to turn it off but I still can’t and can’t access passwords or other settings as it won’t recognize me! No one from Apple seems to be able to know what to do! I’m so frustrated as I just want to turn it off!

I’m having the same issue. I have an appointment at the Apple Store on Friday. Hope they can help. Because I can’t make any changes to most of my settings. No way to reset settings or even erase the phone without Face ID since the stolen devise protection is on! So frustrating.

Re: “… It worked for me, first on my iPhone and then on my iPad … “

Please DO explain. 🤔

Stolen Device Protection is NOT a feature of iPadOS.

About Stolen Device Protection for iPhone – Apple Support (AU)

I turned on the Stolen Device Protection on my Iphone 13 Pro after updating it to iOS 17.3 and my home wasn’t recognized as a familiar location. Because of that now I can’t access my Apple ID. What is weird is that the Face ID & Passcode option on Settings just disappeared, which is where you go to turn SDP off. What should I do to turn SDP off?

i went to Face ID & passcode, & It Asked Me To Enter My Passcode, I’ve Been Using The Same 6 Digit Passcode As The Other IPhones In The past, But It Jeeps saying That The Passcode Is Not Right

Yes, same problem iPhone SE 2nd gen, fingerprint not working, Stolen Device Protection turned on by default with iOS 17.3 update? Stuck in loop of ---- can't redo fingerprint when it requires the fingerprint to redo it!! Do I really have to drive my 88-year-old mother-in-law hours and hours on the road to the nearest Apple store?? This is ridiculous!

To turn off S.T.P, go to touch ID & Passcode. It should ask you to enter your passcode. Then go down and click the Turn passcode off button ( just below the Stolen Device Protection) button. That should reset everything to an unprotected state. You can then add (or not add) a new fingerprint.

I saw the option to turn it off in passcode and Face ID settings area when I client it nothing happens, I think it’s because my Face ID got damaged why the SDH was still turned on, please how can I go around this as I would have need Face ID to verify now my Face ID had problem with true dept camera

I have an with my iPhone XR telling me that my Face ID is unavailable I should go to settings for more information and anytime I try to reset my Face ID they turn off stolen devices protection and I can’t turn it off too please help me because my Face ID is on all my app on my iPhone

I am also having the same problem just a little different. My Face ID wont even try to work anymore. I can only use my passcode and when I try to unlock my phone it says “Face ID is disabled”. I try to reset my Face ID but Stolen Device Protection prevents me from doing so. I also can’t turn it off due to my Face ID not working because of Stolen Device Protection. It’s just really confusing and no solution and I’ve had this problem for 2 weeks.