Can't turn off Stolen Device Protection on iPhone

I always use my Face ID well before downloading iOS 18 but now l can’t because stolen device protection can’t be turned off

hey, how do you turn it off? because i got stuck since it wont recognize my face:(

My apple id is not working. All IIS updates installed. I try to reset and says turn of stolen device protection. This wants my id face which it keeps rejecting. Have also restarted iphone??

I’m having the same issue. I have an appointment at the Apple Store on Friday. Hope they can help. Because I can’t make any changes to most of my settings. No way to reset settings or even erase the phone without Face ID since the stolen devise protection is on! So frustrating.

i went to Face ID & passcode, & It Asked Me To Enter My Passcode, I’ve Been Using The Same 6 Digit Passcode As The Other IPhones In The past, But It Jeeps saying That The Passcode Is Not Right

Hey:) have you tried making sure your payment method is valid associated with your Apple ID? If you have one that says “failed” and you do not update it to a valid working card/account you won’t be able to turn on stolen ID

Yes, same problem iPhone SE 2nd gen, fingerprint not working, Stolen Device Protection turned on by default with iOS 17.3 update? Stuck in loop of ---- can't redo fingerprint when it requires the fingerprint to redo it!! Do I really have to drive my 88-year-old mother-in-law hours and hours on the road to the nearest Apple store?? This is ridiculous!

Hi,

You can always contact the Apple online support which runs 24 hours and 7 days a week to resolve your issue. Please contact them asap and they will help you .Make sure that you have your Apple account email which you have registered with your Apple phone and your name recorded along with this account. Hope this helps.

Thanks to Apple online support for prompt response for this issue.

GUYS I FIGURED IT OUT! Go to privacy and security, scroll to the bottom and turn off there! Not under Face ID and passcode. It’s the only way I could get it to work. Still had to wait an hour but finally figured it out

I experience all of this too. This is what finally worked. After the one hour is up go into settings > Touch ID & Passcode. Then turn off PASSCODE. Doing this will also turn off Stolen Device Protection. If you want to reactivate passcode protection, you can at this point without reactivating the stolen device option. Apple should really put this in their user guide, but of course they never make things easy anymore. Love the product. Hate the company.

To turn off S.T.P, go to touch ID & Passcode. It should ask you to enter your passcode. Then go down and click the Turn passcode off button ( just below the Stolen Device Protection) button. That should reset everything to an unprotected state. You can then add (or not add) a new fingerprint.

I saw the option to turn it off in passcode and Face ID settings area when I client it nothing happens, I think it’s because my Face ID got damaged why the SDH was still turned on, please how can I go around this as I would have need Face ID to verify now my Face ID had problem with true dept camera

I have an with my iPhone XR telling me that my Face ID is unavailable I should go to settings for more information and anytime I try to reset my Face ID they turn off stolen devices protection and I can’t turn it off too please help me because my Face ID is on all my app on my iPhone

The only way I solved my problem was by doing a full reset of my phone. I deleted all data and apps and restored from backup. It seems extreme but after spending hours/days even trying to sort this nothing would work. Thankfully when finally my phone was reset I could reset my Face ID and stolen device mode was switched off. I won’t be turning that on again as it’s a nightmare when it goes wrong!

Update: the only way I could solve the problem of face is not working and unable to turn off stolen phone protection was by doing a full factory reset. I deleted all data and all apps and reset from backup. It was a scary moment but it worked. I was then able to reset my Face ID and Stolen Device protection mode is switched off (and I will not be turning it back on as it’s a nightmare!)