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I recently changed my cell phone carrier to T-Mobile and received free Netflix and Apple TV+ with our plan. Our phones are NOT I-phones, and I have created a user name and password in the Apple TV+ app. When I try to watch Apple TV+ on my Smart TV, I continue to see the "free trial offer" on my home screen and am not able to access all the shows available. I even tried to uninstall and reinstall the app, but uninstalling is not an option as this app was preloaded on my Smart TV.

Posted on Feb 3, 2024 11:57 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2024 4:29 PM

To redeem the T-Mobile offer, you have to follow the procedure as this partnering company describes: Select that you want the offer, to link it to your T-Mobile account, and then activate with Apple: link your Apple ID account to the Apple TV+ offer.


Note that the Apple ID account also has to have a linked pre-authorized payment method. This is required for all subscriptions through Apple. You won’t be charged for it as long as the T-Mobile perk is valid, ᴀɴᴅ for as long as you keep it limited to Apple TV+. Buy or rent titles or other subscriptions are not part of the Apple TV+ offer. The subscription continues until it gets canceled. You may cancel at any time [1] [2] [3] [4]. When you cancel during the offer period, you forfeit the remainder of the offer; it then expires immediately.


How to create a new Apple ID - Apple Support     including steps and options

Manage your Apple ID  - Apple     including account information editing and adding a payment method on the web.

Apple ID support - Official Apple Support    


Apple TV+ on us: Subscription included with your plan | T-Mobile
 ↳ How to redeem
 ↳ Got questions? (FAQ)
       ↳ How do I redeem my Apple TV+ On Us?


To make use of your new Apple TV+ subscription, you need to sign in to the Apple TV app. Find the in-app Settings ⚙️ in the sidebar on the left, then navigate to accounts, and enter your credentials there.

Apple TV app user guide for smart TVs and third party streaming devices - Apple Support


About Apple TV+ - Apple

Apple Originals - Apple TV+ Press

List of Apple TV+ original programming (episodic/series) - Wikipedia

List of Apple TV+ original films - Wikipedia

1 reply
Question marked as Top-ranking reply

Feb 3, 2024 4:29 PM in response to lindadough

To redeem the T-Mobile offer, you have to follow the procedure as this partnering company describes: Select that you want the offer, to link it to your T-Mobile account, and then activate with Apple: link your Apple ID account to the Apple TV+ offer.


Note that the Apple ID account also has to have a linked pre-authorized payment method. This is required for all subscriptions through Apple. You won’t be charged for it as long as the T-Mobile perk is valid, ᴀɴᴅ for as long as you keep it limited to Apple TV+. Buy or rent titles or other subscriptions are not part of the Apple TV+ offer. The subscription continues until it gets canceled. You may cancel at any time [1] [2] [3] [4]. When you cancel during the offer period, you forfeit the remainder of the offer; it then expires immediately.


How to create a new Apple ID - Apple Support     including steps and options

Manage your Apple ID  - Apple     including account information editing and adding a payment method on the web.

Apple ID support - Official Apple Support    


Apple TV+ on us: Subscription included with your plan | T-Mobile
 ↳ How to redeem
 ↳ Got questions? (FAQ)
       ↳ How do I redeem my Apple TV+ On Us?


To make use of your new Apple TV+ subscription, you need to sign in to the Apple TV app. Find the in-app Settings ⚙️ in the sidebar on the left, then navigate to accounts, and enter your credentials there.

Apple TV app user guide for smart TVs and third party streaming devices - Apple Support


About Apple TV+ - Apple

Apple Originals - Apple TV+ Press

List of Apple TV+ original programming (episodic/series) - Wikipedia

List of Apple TV+ original films - Wikipedia

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