Elevation not working on Apple Watch Ultra 2

The compass app is working with the exception of elevation, not working on my Apple Watch Ultra 2

Posted on Feb 3, 2024 2:06 PM

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Posted on Jul 29, 2024 1:31 PM

I finally called Apple tech support and explained my issue and they sent me a new watch. I returned my old one. I have Applecare+ for the watch. The first short run I did, it was good on the trails and dropped out twice for about 10 seconds around some traffic lights. I did the full trail run today and it never dropped out anywhere. So it seems there was some issue with my original Ultra 2. Maybe the barometer was on the low end of engineering tolerance or something. Hoping my replacement watch will keep performing well.

56 replies

Jan 2, 2025 8:08 AM in response to alaafromspringfield gardens

I did another run using 11.2 on my Ultra 2 and still have the dropouts. I tried it again because it had stopped charging so I unpaired it and re-paired it so thought why not try another run. As usual my Coros Apex 2 Pro was flawless. The only reason I care about the Ultra 2 is so I can have cell service and not need to bring my phone. I have sent two recent emails to tech support with no answers from Apple. After all the effort with tech support to try and fix the problem I now feel like they are ghosting me. I have now used my wife's Apple Watch 9 (no cellular) four times with no dropouts-using the Apple workout app just like on my Ultra 2. I am beyond frustrated now because the reality is that I now leave the Ultra 2 at home (unless I am testing it again) because it does not work right, but Apple seems to have no solution. So I have an $800 watch that I am not using for what I bought it for.

Jan 7, 2025 10:11 AM in response to alaafromspringfield gardens

Hopefully getting to the end of posting here with some sort of resolution. I tried unpairing my Ultra 2 and re-pairing it as a new watch and kept all 3rd party apps off the watch. Made no difference. Still have the usual elevation display dropouts. Finally talked with the tech support guy again, and since both Ultra 2 watches have had the same problem they do not want to send me another one. I was told that Apple wants more data, so I could go that route or go to an Apple store. I have had enough with the online support so am headed to the Apple store tomorrow morning. So far tech support has offered no suggestions for a fix over the phone. I think I may bring along all the watches I have that work fine and lay them out just for dramatic effect:) The only reason I care about the Ultra 2 is because of the cell service. Otherwise the other watches I have are better for running. I tend to have this belief that someone at Apple knows about this and how to fix it, but that may be a delusion:) Could be that nobody at Apple knows what to do.

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Elevation not working on Apple Watch Ultra 2

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