MAC Book Pro 2017 - FlexGate Cable

pdatt794 wrote:

I'm a big fan of Apple and using multiple products. One of them is the MAC Book Pro (2017) model. This model has FlexGate cable manufacturing defects that Apple recalled earlier. Due to some personal reasons, I was not able to get the replacement and forgot later. Now my MAC has a display issue which works with an external screen. After a little bit of investigation, I came to know this is due to a FlexCable issue which needs a replacement.

Now Apple Store is asking to pay repair cost that is not fare. It should be replaced under the recall feature which Apple introduced. Can someone help if he/she is also in the same situation and got the repair done without cost or any other suggestion?

The service program has expired, and covered 2016 models:

13-inch MacBook Pro Display Backlight Service Program - Apple Support

submit your Apple Feedback here: Product Feedback - Apple

Contact the corporate office Contact - How to Contact Us - Apple

Get your mac repaired and how much will it cost

Mac Repair & Service - Apple Support

see if there is anything here—Self Service Repair - Apple Support

pdatt794 wrote:

On one side, the store says there was a recall for these models (2017) on the other side, customer support says no recall. They are not in sync.

They don't want to repair & not cover it under the recall program. Not sure what should I do

ok

Apple Trade In

Apple Free Recycling

see vintage and obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support

All service programs for such issues have all expired.

in order to participate, you must:

have EXACT Model Mac covered by the service program.

exhibit EXACTLY the symptoms the program addresses

present your Mac within the coverage period.

NO other computers will be fixed for free.

readers here are other users like you. we do not speak for apple.

But generally speaking, your choices are:

• connect an external display and use that instead, or in addition to the built-in display. That is not nearly so portable, but your model MacBook Pro 2017 supports up to FOUR displays at up to 4K each, or two at up to 5K each.

• pay for the repair

• trade in your Mac toward a new one, such as a Apple-silicon MacBook Air.