why am i being chargef 3 times a month for extra icloud space and apple tells me i need to buy more space

I purchased extra iCloud storage for 99 cents a month but I’m being charged 3 different times a month for 1 purchase. I stopped 2 of extra iCloud storage and kept one. Now I’m getting numerous emails saying I need to purchase more storage or I will lose all my pictures and everything else that’s in iCloud storage. I would like to know why this is happening again

iPad, iPadOS 17

Posted on Feb 8, 2024 12:28 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2024 1:10 PM

Not likely you are being charged for the same thing 3 times. The system does not allow this to happen.


You can only be subscribed to iCloud storage once, so no additional charges can happen.


You may be seeing charges for the same price as iCloud, but that are for something else entirely. How have you identified the charges are all for iCloud exactly?


Any charges from Apple wold appear as "apple.com/bill" on your payment method's statement, but would not identify exactly what they are for. Just because they are the same price does not mean they are the same thing.


The only way you may be charged for iCloud multiple times is if you are the Family Organizer in a Family Sharing group and other members are starting their own iCloud subscriptions which are then charged to you.


How exactly did you stop these iCloud purchases? Seems like you blocked the one an only iCloud charge, and long with some other charge for something else.


You need to allow the charge for iCloud, and actually cancel anything else you don't want or need. Instead of just blocking the charges randomly from your bank or credit card side.


Check your charges by following the steps in the support document linked below and make sure you aren't actually blocking the charge for iCloud.

click here ➜ If you don't recognize a charge - Apple Support


Also check any active subscriptions on your Apple account and cancel any you may not need.

click here ➜ If you want to cancel a subscription from Apple - Apple Support



2 replies
Question marked as Top-ranking reply

Feb 8, 2024 1:10 PM in response to Sassy62

Not likely you are being charged for the same thing 3 times. The system does not allow this to happen.


You can only be subscribed to iCloud storage once, so no additional charges can happen.


You may be seeing charges for the same price as iCloud, but that are for something else entirely. How have you identified the charges are all for iCloud exactly?


Any charges from Apple wold appear as "apple.com/bill" on your payment method's statement, but would not identify exactly what they are for. Just because they are the same price does not mean they are the same thing.


The only way you may be charged for iCloud multiple times is if you are the Family Organizer in a Family Sharing group and other members are starting their own iCloud subscriptions which are then charged to you.


How exactly did you stop these iCloud purchases? Seems like you blocked the one an only iCloud charge, and long with some other charge for something else.


You need to allow the charge for iCloud, and actually cancel anything else you don't want or need. Instead of just blocking the charges randomly from your bank or credit card side.


Check your charges by following the steps in the support document linked below and make sure you aren't actually blocking the charge for iCloud.

click here ➜ If you don't recognize a charge - Apple Support


Also check any active subscriptions on your Apple account and cancel any you may not need.

click here ➜ If you want to cancel a subscription from Apple - Apple Support



Feb 8, 2024 1:02 PM in response to Sassy62

It sounds like you may have had iCloud storage plans under 3 different Apple ID's. If you still have an active iCloud storage upgrade under the same Apple ID being used on your devices but are also getting a message you are almost out of storage you need to look into what your storage is being used by closer.


See Manage your iCloud storage - Apple Support


However, keep in mind and review the details of What's the difference between device storage and iCloud storage? - Apple Support, too.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why am i being chargef 3 times a month for extra icloud space and apple tells me i need to buy more space

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.