How to fix sync issue Between iPhone Pro and Apple Devices App on Windows says "the apple music library could not be opened"

Upon installing the new Apple Music, Apple Devices apps from the Microsoft Store - I am unable to get my Iphone 14 Pro to sync.

Windows recognizes it - I can browse the photo library from file explorer.


Apple devices app sees - I can update, backup and do what I need.


However from within the Apple devices app, music says ""the apple music library could not be opened" and asks me to open the (new) apple music app to fix the problem.

I open the new Apple Music App and nothing changes.


I see no way to sync my music to my iPhone.


[Re-Titled by Moderator]

Windows, Windows 6

Posted on Feb 8, 2024 1:38 PM

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Posted on Mar 7, 2024 4:43 PM

OMG. It worked. Once the Apple TV app was installed, going to the Apple Devices apps now sees both my iTunes music library (Apple music) AND the music on my phone, AND I can sync.

It did tell me it needed to remove all my music as it said it was a different library.


Going to the Apple Music app did nothing different - still can't see my phone however I'm not sure it is supposed to.


So unlike in iTunes, the syncing happens in the devices app - apparently the Apple Music app has nothing to do with the phone - just where the music is stored. Not quite what I would expect, but it works!

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28 replies

Feb 22, 2024 11:31 PM in response to rnoia

I have this same issue on Windows 10. Something does seem to be stuck and continually trying to perform a task while failing and restarting another thread. The worst thing is it doesn't clean up after itself. If you kill Apple Devices, the MobileDeviceProcess child processes don't quit. In fact, I think every time I kill one another spawns in its place. This reminds me of the old Logic Bomb technique to freeze a computer with an unending spawn of child processes.

Feb 26, 2024 6:34 PM in response to Augustx42x

I ran into this problem as well after just buying an Iphone 15 pro with extra storage so I COULD have my old music library on my phone with 1000's of songs i've invested in over past 18 years. I bought this music long ago from CD's and got rid of the CD's because i downloaded it to my computer. Went back to the Apple Store and spoke with a manager and he said it's copyright issues and they removed access to any music that was imported from CD's as it could fall under the guise of bootlegging music ( even though you've purchased it). So disappointed with Apple right now and may return my phone to get smaller memory. They said only way to access my music is with a paid Apple subscription. If anyone know a way around this chime in!

Feb 26, 2024 7:54 PM in response to rnoia

I can open the Apple Music app and see my music library. I can play songs and I can add to the library (although you can no longer add an entire folder at once.) However, the Apple Devices app refuses to see that the library is there. I own a great many CDs and have every legal right to put this music on my IPhone and take it with me.


[Edited by Moderator]


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How to fix sync issue Between iPhone Pro and Apple Devices App on Windows says "the apple music library could not be opened"

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