How to fix sync issue Between iPhone Pro and Apple Devices App on Windows says "the apple music library could not be opened"

I had the same issue that the apple music library could not be opened and nothing would show up under "On My Device".

This is what worked for me on 2 different computers. First shutdown the Apple Devices app. Then I download and installed/reinstalled iTunes. On one of the new laptops, I did not have iTunes installed but still had to download and install it. Once iTunes was installed, run Apple Devices App. It detects some mobile device software and proceeds to uninstall it. Once it uninstalls it and starts up, connected my iPhone Pro and everything showed up correctly.

Not exactly sure what it un-installed but it worked on both computers I had.

The suggestion by NillaConke to install the Apple TV app from the Windows store has worked for me. Either Apple has finally updated the apps or their install for the other apps fails to include an important component that gets installed with the Apple TV app. I have other issues with the Apple Music app but I did get my music synced finally.

Ok so I fixed my issue with Apple Music library not being open when using Apple Device. I have all my music on an external SSD drive and it wasn't connected to my PC. Once I plugged it in, it worked.

So make sure that Apple Music app knows where your music folder is before trying to sync.

Try right-clicking the Start Menu icons for Apple Devices and Apple Music, then click More > Run as Administrator. Then reboot Windows. For me, this allowed the Music sync menu and 'On My Device' info to appear in the Apple Devices app (which was previously blank) and syncing seems to work.

I FOUND THE SOLUTION! you have to also install apple tv, someone suggested this to me on reddit and i didnt think much of it but i just tried it and it worked! i had tried reinstalling everything, tinkering with the library folder, deinstalling itunes and lots more, this solved it! i think apple devices needs apple music to sync the movie library and refuses to do anything wiothout it!

I had a similar issue. When I switched over to Apple Devices/Music (from iTunes) it didn't carry over the setting of my music library folder location, which I have located on my D: drive. Once I changed the settings to use the correct library folder path I was able to sync just fine.

This may just be a coincidence. The first time I got the message to open Apple Music, I went to the start bar and opened it via the normal windows app call. The second time I opened it by clicking the button in Apple Devices that said "Open Apple Music". That seemed to fix the problem.

Thanks! I was skeptical about downloading Apple TV but it actually worked!

I have the same issue, however I fixed this issue with iTunes recently

Click on Sync, go to device manager, end task for MDCrashReportTool (32bit) that should sync your songs

However, you still have no way to access the music library to select playlists, still shows "the apple music library could not be opened" in Apple Devices

Come on Apple fix this bug lol

I have the same problem. They shouldn't have disabled syncing in iTunes (as bad as that was) until they had this working. I have the music library setup (which is another issue) but it won't see it in the Apple Devices app.

I tried opening both the Apple Music and Apple Devices apps as Administrator, but after you grant permission, they just close. Rebooting and trying this again did not help. Opening the apps after this procedure doesn't change anything. This just doesn't work, and it's unacceptable. At this point, there's no reason for Apple not to just let us copy the files onto the phone from File Explorer or Finder.

I have the same issue on my iPhone 13 pro max. Ever since Apple changed iTunes and Apple Music they're trying to force us to subscribe to Apple Music. This is worse than syncing to iTunes, at least iTunes worked properly although it was slow.

Needing Apple Device App and Apple Music App is just another step of dysfunction. I ran both under Admin, restarted computer and still nothing works.

Apple just can't get anything right the first time. I bet if I subbed to Apple Music it would work but why would I sub when I have my own music?

This did not work for me. I am SO tired of Apple creating software for Windows that is total garbage. At least iTunes was a single app, though clunky. Now there are four clunky apps that don't work. Surprise, Surprise.

Does anyone else have another suggestion?