Unable to play movies when I sign in to the Apple TV app on TV

I am subscribed to Apple One family account that includes Apple TV but I can't play any of the movies when I sign in to the app on my tv. I am logged into my apple tv app but it doesn't give me the option to actually watch anything. It only says "how to watch" and "add to/in up next" as options.


[Edited by Moderator]

FireTVEdition-InsigniaHD(2018),

Posted on Feb 8, 2024 2:58 PM

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Question marked as Top-ranking reply

Posted on Feb 9, 2024 3:35 AM

With Apple One, you subscribe to a bundle of services, including Apple TV+. If you had previously subscribed to Apple TV+, then you will find that Apple One doesn’t include Apple TV+ during the first free trial month, regardless of device. Users should account for one month overlap. Either wait out one month, or re-subscribe for one month. The superfluous subscription would then be canceled automatically when the free trial month is over.


As for accessing Apple TV+ in the Apple TV app on Fire TV:

When signed in with the matching Apple ID account, subscribers should have full access to the Apple TV+ content, but this subscription will not include items from the iTunes Store (buy or rent), nor in-app third party subscription channels. Furthermore, currently the Apple TV app on Fire TV (or Google platforms) doesn’t support (most) in-app purchases processed through Amazon Appstore (or Google Play Store). Instead, you would get the “How to Watch” blurb explaining that, and that users should buy, rent, or subscribe on a different supported device (e.g. iPhone).


To access the Apple TV+ content overview in the Apple TV app, navigate to the Apple TV+ tab in the sidebar.

You could also notice the tv+ logo in the corner of applicable content tiles, to signify inclusion in Apple TV+.


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Question marked as Top-ranking reply

Feb 9, 2024 3:35 AM in response to justyne32

With Apple One, you subscribe to a bundle of services, including Apple TV+. If you had previously subscribed to Apple TV+, then you will find that Apple One doesn’t include Apple TV+ during the first free trial month, regardless of device. Users should account for one month overlap. Either wait out one month, or re-subscribe for one month. The superfluous subscription would then be canceled automatically when the free trial month is over.


As for accessing Apple TV+ in the Apple TV app on Fire TV:

When signed in with the matching Apple ID account, subscribers should have full access to the Apple TV+ content, but this subscription will not include items from the iTunes Store (buy or rent), nor in-app third party subscription channels. Furthermore, currently the Apple TV app on Fire TV (or Google platforms) doesn’t support (most) in-app purchases processed through Amazon Appstore (or Google Play Store). Instead, you would get the “How to Watch” blurb explaining that, and that users should buy, rent, or subscribe on a different supported device (e.g. iPhone).


To access the Apple TV+ content overview in the Apple TV app, navigate to the Apple TV+ tab in the sidebar.

You could also notice the tv+ logo in the corner of applicable content tiles, to signify inclusion in Apple TV+.


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Unable to play movies when I sign in to the Apple TV app on TV

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