Unsupported eSIM

Hi, Apple Support

Currently I use iPhone 14 Plus, Sim + eSIM version. It's network unlocked and any physical sim will work.

The issue is with eSIM installation - getting a pop up with the following error:

This eSIM is from a network provider that is not currently supported on this iPhone. To use this eSIM, contact your provider and request to unlock this iPhone

Here are some details from imei checker service:

Description: IPHONE 14 PLUS BLUE 256GB-ZDD

Model: IPHONE 14 PLUS,ROW,256GB,BLUE

Product Version: 17.3

SIM1 Carrier: MoldCell

MDM Lock: OFF

iCloud Lock: ON

iCloud Status: CLEAN

Replaced Device: NO

GSX Case History: 0 records

GSX Replacement History: 0 records

Coverage Status: Out Of Warranty (No Coverage)

Estimated Purchase Date: 2 November 2022

Sold To Name: TELEKOM DEUTSCHLAND GMBH

Purchase Country: Germany

Next Tether Policy: Unlock.

Sim-Lock: Unlocked

Tried to do network settings reset - no luck.

Why do I need to unlock it if it's marked as network unlocked in Settings -> General -> About

How can I use the eSIM functionality? - it's important because I need two phone numbers in the same device

Can we check the IMEI in private chat - is it network locked on Apple servers?

Thank you

Sincerely,

Stanislav