Problem/Issue with your Beats Fit Pro? Please read!

I bought my BEATS FIT PRO in Feb 2022 at the Apple Store and I noticed

lately that the device has broken wing tip on both pods. Then, not long after this issue, I lost the sound, except I am only getting a quick bip but nothing else when I push the button either on the left or on the right bud :(

I reset the device, paired it again following the guidance from

the Apple site but to not avail.

I went to Apple Store and the earbuds have been examined by an employee who invited me to send my product to the Repair Service (and I was told to expect to pay a big fee). I contacted Apple Support right after to proceed with out-of-warranty service options. The advisor told me that because the broken tips qualify as “Physical damage” it invalidates the in or out warranty. He also told me that they were unable to cover the repair. I did not pay for coverage iCare extension at the time of the purchase as the seller never asked me or informed me about this coverage plan (probably because Beats was not available for apple care). Who know if I got my Beats Fit Pro in an opened box…

I am truly DISAPPOINTED because I have chosen to buy Beats Fit

Pro believing that it was an excellent product and thinking that it will last for a long, long time giving the fact that the device is very PRICEY. 

Conclusion: I am NOT impressed at all with this Beats Fit Pro product and with Apple. The Beats Fit Pro is NOT reliable and NOT durable. Big

waste of money ☹ Apple support teams were quick to respond to my inquiry but I am not sure if they know that some people are having the same issue with those broken wing tips and why they don’t recognize that this « Physical Issue » is a design FLAW or material DEFECT and causing problem with sound (like mine).

Don’t waste your precious money on Beats Fit Pro. Unfortunately, we don’t read messages/discussions from Apple customers on the forum until it’s too LATE ☹