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Earlier I was getting malware pop up, but nothing was caught by antivirus. So ignored the pop up for while. But now mac is not starting, getting below pop up.
Worst part is touch pad does not work so I am not able to select an option. How should is solve this issue?
[Re-Titled by Moderator]
mac_user_p wrote:
Earlier I was getting malware pop up, but nothing was caught by antivirus. So ignored the pop up for while. But now mac is not starting, getting below pop up.
Worst part is touch pad does not work so I am not able to select an option. How should is solve this issue?
https://discussions.apple.com/content/attachment/42ee24e4-eaac-440f-b25f-044173fb7add
Anti-virus...?
Third party AntiVirus is not recommended— it typically does nothing but add issues to the macOS and competes directly with Apple’s own built in security:
macOS - Security - Apple macOS - Security - Apple
Apple Platform Security - Apple Apple Platform Security - Apple Support
reference—
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac restarted because of a problem - Apple Support
If you are stuck—
You can always You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.
Force Shut down your Mac.
Log out, sleep, wake, restart or shut down your Mac
Shut down or restart your Mac - Apple Support
A SafeBoot Use safe mode on your Mac - Apple Support may get you further. Login and test, see if you can do some house cleaning involving your issue.
reboot as normal and test
mac_user_p wrote:
Earlier I was getting malware pop up, but nothing was caught by antivirus. So ignored the pop up for while. But now mac is not starting, getting below pop up.
Worst part is touch pad does not work so I am not able to select an option. How should is solve this issue?
https://discussions.apple.com/content/attachment/42ee24e4-eaac-440f-b25f-044173fb7add
Anti-virus...?
Third party AntiVirus is not recommended— it typically does nothing but add issues to the macOS and competes directly with Apple’s own built in security:
macOS - Security - Apple macOS - Security - Apple
Apple Platform Security - Apple Apple Platform Security - Apple Support
reference—
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac restarted because of a problem - Apple Support
If you are stuck—
You can always You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.
Force Shut down your Mac.
Log out, sleep, wake, restart or shut down your Mac
Shut down or restart your Mac - Apple Support
A SafeBoot Use safe mode on your Mac - Apple Support may get you further. Login and test, see if you can do some house cleaning involving your issue.
reboot as normal and test
Use an external mouse to navigate.
Chances are you have a hardware issue of some sort if the built-in Trackpad is not working
My MacBook Pro is not starting because of malware
