I purchased a Vision Pro from an Apple Store well within the required 14 days of purchase. However, after spending time at the Apple Store with a technician helping me with the setup, I decided it wasn't for me. I went to return the item; but, the store manager refused to accept the return because I did not have the original box. I am shocked. I have receipt and everything else. Help!!!
Windows, Windows 10
This is primarily a user-to-user support forum; other Apple users like you.
Apparently that is the policy. See the information in Apple - Legal - Sales Policies - U.S. Retail Sales including the following:
The product must be in its original condition with all of its included parts, accessories, and packaging and we’ll exchange it or offer a refund based on the payment method. In addition, please note: ...
What did you do with the box? That's part of the retun policy, don't be in shock, enjoy you Vision pro, becuase you are pretty much stock with them if you don't have the original box.
Returning Vision Pro
