Face ID on iPhone doesn't detect my face

I got a iphone 11 and face id cannot capture . What should i do now, after many ways i tried to fix it. What im thinking just now is maybe a part of my phone was broken or else.



[Re-Titled by Moderator]

Posted on Feb 20, 2024 10:35 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 20, 2024 10:47 PM

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

1 reply
Question marked as Top-ranking reply

Feb 20, 2024 10:47 PM in response to ip11ik

Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID on iPhone doesn't detect my face

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.