iPad and Windows computer do not recognise eachother

appleawesome1 wrote:

Hello! I appreciate and thank your attempt to solve my situation, however I am unable to fix my iPad. I am able to boot into recovery mode, but no iPad icon shows up on iTunes on either of my laptops and they are not recognised by my computers at all. (The other laptop being a HP laptop 15-dw2xxx running Windows 10 Home.)

Ensure that your Windows PC has the most recent version of iTunes for Windows installed:

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

If you iPad is not recognised when connected to your computer, try using a different USB port; if your computer has both USB-C and USB Type-A ports, try using the USB Type-A port of the computer.

If difficulties persist, this support page may help with troubleshooting:

If your computer doesn't recognize your iPhone or iPad - Apple Support

If you don’t have access to a suitable working computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist with restoring your iPad:

Genius Bar Reservation and Apple Support Options - Apple

See this Apple support link→If you forgot your iPad passcode - Apple Support. While the problem it addresses is different, the included solution is the same.

You have to follow the instructions in the link I provided, including (especially) holding the power button for as long as necessary when you reach that step. It can be a minute or more. If that doesn’t work your iPad has a hardware problem, or the cable is bad.