Ticketmaster app freezing on My Events page

In reading this forum (and living with this bug for the past 6 months or so), I figured out the issue!

I have an iPhone 15 Pro.

I use "Large Text" in Display Zoom ordinarily.

Changing that setting back to "Default" fixes the Ticketmaster app and the My Events page works just fine.

My guess is that the iPhone 15 Pro (like earlier models) uses a slightly different resolution for its display zoom.

Ticketmaster simply hasn't fixed the app to adjust for it.

(I had this issue for over a year with my iPhone 14 Pro and then my iPhone 15 Pro on a completely different app so it finally occurred to me that it could be the same issue).

This is the exact problem with my iPhone 14 Pro, when I updated my Ticketmaster app.

I called Apple Help Support Center their solution was to Delete App and reinstall via Apple Store,

Not a fix for the App.

I called Ticketmaster Customer Service Center their solution was use Google Chrom make this may Default Browser App, Delete Ticketmaster App and go directly website of Ticketmaster access your account, access My Events and Transfer them to Apple Wallet located on my iPhone Home Screen with access to my tickets.

Not a fix for the App.

After reading this solution, I changed my SETTINGS: Display & Brightness: Display to Display Zoom, changed from "Large Text" to Display Zoom "Default".

Changing that setting back to "Default" fixes the Ticketmaster app and the My Events page works just fine.

I have the same problem with the My Events page on my iPhone 15 pro. This seems to be a problem with iPhone 14 and 15 from looking at this thread. My iPhone 10 and 13 pro did not have this problem. The Genius bar person recommended completely wiping and resetting the phone then DO NOT RESTORE FROM ANY BACKUP, cloud or especially phone to phone. You'll need to manually download every app. You can do this from AppStore, click your face for your account, click Apps and click download on each one.

I suspect that setting up a new model phone from an old model phone with phone-to-phone restore is the problem.

When I initially set up my iPhone 15, I used the phone to phone copy from iPhone 13 to 15 to copy over username and passwords for most apps. I also have problems with apps that use the camera like the built in camera app which has a hard time identifying QR codes, and other apps that scan bar codes or QR codes. The camera passed a hardware diagnostic test at the Genius bar. I have two theories:

• One theory is that phone-to-phone backup also copies over system libraries that overwrite iPhone 15 libs with incompatible iPhone 13 libs.
• Another theory is that phone-to-phone backup copies the iPhone 13 specific app application binaries, which are incompatible with the iPhone 15, and when you completely uninstall an app, it does not actually remove all app files and/or installing a new app does not actually overwrite prior app files.

For both theories, the phone needs to be wiped with a clean vanilla iPhone 15 image.

However, I doubt system or application libs/binaries on the iPhone are not stored in the cloud, just the reference to the installed apps and app data, so restoring from the cloud will pull the iPhone 15 specific application binaries from App Store.

Has anyone either:

• Setup your iPhone 14 or 15 without restoring any backup (cloud, phone, or desktop/laptop backup), then installed TicketMaster. Did this fix the problem with ticketmaster?
• Setup your iPhone 14 or 15 and restored from cloud (not from a phone or desktop backup). Did this fixed the problem?

Hello

i can confirm this fix worked. I did have my iphone 15pro in Large Text mode and turning back to Default text size unfroze the Ticketmaster My Events (while making my phone harder to read). Thanks

If you have your accessibility settings set to make your letters larger it bricks the ticketmaster app but no live nation

Change settings back to normal and ticketmaster will work

Change back to large after using TM app

As of today, 3/28/24, the Ticketmaster page is still frozen. I took someone's advise and downloaded Live Nation, logged in using my Ticketmaster ID, and was able to open the page and add my tickets to my wallet. The app looks the same: except it works!!! You would think with the millions of dollars Ticketmaster charges for 'service fees' they would have someone fixing their app: but I guess they can't afford this. Service must mean 'line my pockets' and not serve the customers.

Amazing and I can't believe I did not think of this. I tried what WineboyNapa did, which is to use the Live Nation app (I already had it installed). It required login via a browser window (same for Ticket Master app). After I logged in and went back to the Live Nation app, I was able to switch to the My Tickets screen in the Live Nation app.

Also the Safari web browser in iPhone works to show tickets when logging into ticketmaster.com

I've had mixed results at shows trying to use the tickets from the Apple Wallet. I recommend either using the LiveNation app or ticketmaster.com on mobile web browser to show the dynamic barcode or qr code for entry.

Super good suggestion! I was having the same problem for a long time and then finally read this forum. It worked switching back to the default for letter size! Thank you!

I called ticketmaster for this same issue and they said use the browser and not the app. Clearly an app issue

Genuis !!! thank you - works perfectly when I canged back to normal Text size

I had the same issue and I also have an iPhone 15. I followed what you did above, and it worked! thank you for posting this! I just put the display zoom back to default and magic!

Wow! This actually worked for me! Thanks Chad!

Settings > Display & Brightness > Display Zoom > Default

Great catch! Display zoom is definitely the issue. Switched over to standard and the tickets loaded right away in my events. Thanks.

The best workaround I found was to download the live nation app which is also Ticketmaster and same login my events works fine in that app

I have had this issue for quite sometime. Call Ticketmaster for help and no resolutions. Change screen text display and Ticketmaster App working fine. Great catch and thanks.