Ticketmaster app freezing on My Events page

Thanks for the tip to use the Live Nation app. I’ve been struggling with Ticketmaster app freezing up for the last few weeks. I logged into Live Nation & bang all of my tickets I’ve already purchased popped right up. Honestly, don’t understand why Ticketmaster hasn’t fixed this. Their customer service is horrible. I’m surprised Apple hasn’t done something to try and fix it maybe or contact Ticketmaster and tell them to revise their app.

This was the problem for me!!! Thank you! I have been using the Live Nation app as a workaround since January. It is easy enough to change to default in the Display Soon setting to use Ticketmaster, then go back to Larger Text...

Thank you @ tlawson for figuring this work around! New to iPhone 15 pro and the struggle with the Ticketmaster app is real! Using the Live Nation app allowed me to see my tix and add them to my apple wallet. I spent hours on this before reading this thread and your answer.

I was given some very useful information. I downloaded the Live Nation app and I am now using that for my Ticketmaster purchases, It’s the same company. I no longer use the Ticketmaster app.

The Live Nation app worked to fix my issue. I couldn’t view my tickets on the Ticketmaster app but no issues with Live Nation. Thanks!

This happens to me as well. Ticketmaster is no help and Apple has not provided any help on this topic. I have a workaround I use by saving a Safari favorite to Ticketmaster on my home screen. At least that is quick navigation to my Ticketmaster account and tickets through Safari (on iPhone 14) but it is clunking and irritates me that the app no longer functions properly when trying to view my tickets.

Hi @FrozenFox, when you initially set up your new iPhone 15 (when you first got it, or after you chose "Erase All Content and Settings"

, did you restore anything from a backup, or skipped that step, then installed TicketMaster from App Store. The four options you have on setup to restore your apps and data are, "From iCloud Bakup", "From Another iPhone" , "From Mac or PC", "From Android Device". Did you skip this step?

That would indicate that this is a bug in the TicketMaster app specific to iPhone 14 and 15. It should occur for every user of TM on iPhone 14 and 15.

I'm assuming there are at least 100,000 people now who have either iPhone 14 or 15 and use the TM app. However, this is the first forum board I've found describing this problem with the "Events Page". I think the only way to fix it is for all of us to report the bug to ticket master support. If enough people report a problem, TM may devote dev effort to fix it.

Also when you are testing delete/install, are you talking about the TM app, or the entire iPhone?

I'm thinking of going to an apple store or other place that sells them and installing TM on one of their demo models to see if it has the same problem.

Somewhat good news is that the web browser version of TM shows tickets with the dynamic bar code, so I'll try that next concert, but I'm also bringing my iPhone 10 as a backup.

I'm having the same issue with an iPhone 15 Pro. I chatted with Ticketmaster support and they could only propose a workaround:

If you’re having issues viewing your tickets in the App, try signing into your online account using the mobile browser instead. You should be able to access your tickets without any issues.

I pinged their support on Twitter about a fix for the app. It's really unacceptable to not have their app work when they instruct you to use your phone for tickets.

the Live Nation app worked for me.

"The Genius bar person recommended completely wiping and resetting the phone then DO NOT RESTORE FROM ANY BACKUP, cloud or especially phone to phone."

wouldn't that mean that you'd have to manually re-input every contact, and you'd lose all your notes?

if so, it's a complete nonstarter and apple really needs to figure out an actual fix, rather than telling people to spend hours trying to manually recreate years of data.

As in the other aforementioned iPhone users, I too have been frustrated with the Ticketmaster app on my new 15 pro. I have deleted and re-uploaded the app, with no success. It only happens when I go to “my events”. It freezes and then nothing. I have resorted to logging in on the web.

Exact same issue happened to my wife who has a iPhone 15; I have the 15Plus. The app works on my phone and not hers. Reinstalled, current software etc. .. we can navigate the whole app but it locks up when clicking on “My Events”

I'm pretty sure that some or most or all Apple applications like Notes and Contacts store your data in your Apple account. So if you reset your phone, don't restore anything, then sign in with your Apple Id, you'll get your Notes and Contacts. But it is still a pain if you have 100 apps to click to download them all, then sign into them all.

Restoring from the cloud does not remember your user ids and passwords, just the applications. But restoring from a phone copies over your user and password. However, I suspect it copies over libs and executables that it should not.

@FastGuitar … “I suspect that setting up a new model phone from an old model phone with phone-to-phone restore is the problem.” This is not the case in our situation. Both the wife and I are fresh installs when we upgraded to iPhone 15. I can replicate the crash every time - even with a fresh delete/install.

I have the exact same issue happened to my wife who has a iPhone 15; I have the 15Plus. The app works on my phone and not hers.

We have current up to date software. reinstalled the app several times. very frustrating.

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