Apple Pay, Unable to link card contact Card issuer for more information

I have talk with Maybank nearly a month Anyet they still unable to provide a resolution but luckily, I talk to one of the supervisor for the customer service . What will happen based on so many Call with them usually they will do the troubleshooting, which is resetting token resetting msos bla bla bla and the last is they will tell you they contact Apple I need to wait for 24 hours and same thing over and over again if you really focus when you talk to them you will realize they know nothing much about Apple Pay . Not to worry I have already launch a report to Maybank I suggest you request to talk to one of the supervisor I would give you the name preveen kumar he’s good in handling this ,although I haven’t solved the issue ,compare to other agent he’s a lot better you can request to talk to him if you call the Customer Service next time he might not in, but you can request for a call back and please don’t tell him where you get his name . I will continue give update. And if it’s solved I will ask for the reasons of this and make a share here

actually apple also recomended for reset the phone to factory but i havent perform that yet

Please don’t let me know if it work after restoring backup

!!!!!!!Part one !!!!!!!!!!!!

I also have a and update for My Maybank debit card trying to link to Apple Pay

note I just realize it’s more than 5000 words so I have to divide it to part one and part two

My latest update is not recommended to contact Maybank is hopeless. I’m very sure. I have contact them more than a month. And have been handled over to more than 20 different customer service agent and now my case has been hand over to the Cfrm

Customer Service complain something

The problem is Maybank don’t have the ability to unblock your cards for the risky device score that makes you unable to add your card to your Apple wallet or Apple Pay I personally have do a few experiment and found out what was happening behind

When you’re trying to link a card to Apple wallet usually you are able to link it because your seid was not in blacklist. And if for some reason. You trying to add and remove the card for a few times. In a row. Or if you unable to add the card, but you repeatedly adding you will get a blacklist but don’t worry it’s a temporary thing , I saw an article saying it’s a risky device score is a security measures when that have been triggered only PNO have to ability to remove the blacklist but for Maybank they unable to provide any information of the pno which is the payment network operator, and just for sharing Maybank is not the pno Maybank is psp payment service provider they only provide service but not the operator and based on what the Customer Service told me they also don’t have the power to contact payment network operators themselves so it’s a really negative thing for us because we are unable to release the blocking that causes us unable to add the cards . contact card issuer for more information error message pop up ,

And trust me, please calling Maybank is hopeless and helpless I have contacted them and different department I have changed my debit card and also not to mention all the troubleshooting steps , and if anyone who trying to contact Bank Negara it’s also useless I’ve called them. And they only give me an email which is referred Back to Maybank I also contacted pay net Malaysia also handle network payment but sadly not Apple Pay

but I have a positive result that I can share with you all brothers and sisters

in part 2

!!!!!!!!Part2!!!!!!!

My card was blocked on the first day. I got the card. Because I was So excited so I trying to add the cards more than usual and I believe I got blocked during the time after that is all the call and call and call I called Apple and Maybank done all the troubleshooting steps just one I haven’t performed, which is factory resetting my phone . And result is the problem wasn’t solved and I also tried to add my mom’s card to my phone. It’s also a Maybank debit card and it’s also showing the same error message. But her card can be added to her phone. So I tried to adding my card to my mom phone. And it’s successfully added . Means it’s not the card problem. Because it can be added to her phone. It’s iPhone a too , next experiment I perform is using my dad phone it’s an iPhone also, I login my Apple ID to his phone and add the card to his iPhone successfully , so that means it’s not Apple ID‘s problem too because my Apple ID works in a different iPhone , and the next thing I do was calling Maybank to reset the token just to take note if your card was added to too many devices there is a limit of 3 devices for a card if any of you have faced the difficulties you may try to reset the token with Maybank and if after resetting still not work then please look at my third experiment

after resetting the token from Maybank and waited for 24 hours I tried to link and remove Card for my mom’s phone trying to purposely getting blacklisted or block after a few try with my moms card and my card her phone successfully got blacklisted or block and when that happened you will receive the same error message unable to add card contact card issuer for more information I remember getting blocked was just few try of repeatedly remove and adding card , when you got block you will see unable to add any cards error message ,I don’t know about credit card but debit card definitely unable to add even my father’s card is also having the same error message in my moms phone , then I try to add my mom’s card to my my dad’s phone just to see is it because of the token and I’m sure it’s not because my mom’s card can add to my dad’s phone with no error message ,that comes into a conclusion

! Make sure to check is it because of token or blacklist block , Then after that I have waited a month ++ until yesterday, with no trying to add cards for a month above for my mom’s phone I successfully added my card and her card to her iPhone , that iPhone was purposely getting blocked a month ago and for my own phone I’m still unable to add Card because I do try at cards in the months. Period

so that comes to a final conclusion I know it’s a long story but for people who interested in detail may read the full paragraph

Final conclusion

for Maybank card unable to add card contact card issue for more information

For people who having this difficulties and error message

Contact Maybank or your bank to check with the token

Wait for 24 hours to confirm the token reset

If you still have the same error message saying unable to add card contact card issue please recall back did you ever try to add the card too many times in a day I’m referring to more than two times no matter its fail or successfully link if that’s the case please wait for 35 days and during the period of waiting please don’t try to add the card to your phone or any other cards that may effect the results after 35 days of waiting you may try to add the cards again but please take note I don’t have the accurate time. Of waiting. 35 day is just for safety. Because my mom’s phone. Didn’t perform adding any card. For more than a month. I don’t remember how many days of waiting if you have a bit more patience 40 days will be great and I believe after a month of waiting you are able to add the cards back again , I know this solution takes a lot of time but that’s the only way that I figure out is working

Hi eddietan82 if after resetting token and msos still doesn’t work

sadly to inform your phone, seid might be in blacklist that causes the error message I have contacted Maybank for more than 20 customer service agent sadly none of them can solve this the only way recommended by me is to wait for a month of period at least 35 days best during the period don’t perform any adding cards to your wallet and also please do not remove any cart during the period too you should be unblock after a month I’m sorry that I’m unable to give an accurate time because during the experiment I didn’t record the time but definitely more than a month of waiting

you will be unblocked in a month or two if you didn’t perform any card adding or removing during the period

And if you really need to use Apple Pay I suggest you to use wise visa virtual card in Apple Pay it’s the only card that I can add to my wallet after the blocking you can consider in Malaysia

Yep, resetting the phone it’s a little bit scary if no back up you may try to wait for 35 days that’s what works for my mom’s phone you can wait for a month or two I know it’s a little bit long but that’s working for my mom phone compared to mine I’m still unable to because I keep on trying to add cards once in a week and my mom phone didn’t perform any adding for a month or two I’m sorry I didn’t know the accurate time so it’s like a month or two and it’s adding back with no problem for my card and hers

and if you are Malaysians you can try Wise virtual Visa card it’s the only card can be added after the blocking it’s not a bank that might be the reason why it can be added