User profile for user: lukas1661
lukas1661 Author
User level: Level 1
35 points

Issues connecting to cellular data on iPhone After Update

Today I updated my iPhone form iOS 16.0 to 17.4. When I opened my phone I found that I was no longer connected to my cellular data. When my wifi is off and my cellular is on, I get popups saying “Cellular Data is Turned Off.” I also keep getting popups to update my carrier settings but when I click update it shows me the popup a second time. Then, it appears again a few minutes later. Something to note is that I am currently on roaming since I am out of my home country.


So far I’ve tried:

  1. restarting my phone
  2. resetting network settings
  3. deleting any vpns in settings
  4. updating my carrier in settings (this did not appear)
  5. manually setting my provider since i’m on roaming
  6. contacting tmobile support (they said ask apple)


Any idea what I could do to fix this issue? Haven’t found anyone on here with the same problem.


[Re-Titled by Moderator]

Posted on Mar 5, 2024 5:21 PM

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User profile for user: toadyfourteen
toadyfourteen
User level: Level 1
8 points

Posted on Mar 14, 2024 8:12 PM

Ok, listen up:


After the 17.4 update i lost my service or at best it was very spotty. My number couldnt be verified, i wasn't able to receive or make most calls, and my iMessage went to green messages for everyone (even wouldn't send at times). I spent about 6 hours collectively trying to resolve the issue, 5 of those being on the phone with apple support and my carrier and we tried e v e r y t h i n g. Resetting my number, network settings, phone, iMessage, FT, running diagnostics, etc. We even switched me to an eSIM.


FACTORY RESET. I tried this as a last resort on my own before using my refurbished phone warranty to simply replace the device, and boom, everything is fixed. I did choose the “keep eSIM and erase data” option under reset.


Anyways, super frustrating issue and I imagine it can only be due to the update, but yup, save your time and fix it by backing up and resetting.

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Issues connecting to cellular data on iPhone After Update

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