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Gunny002 Author

Level 1

5 points

I have Apple TV on my LG Smart TV and can't watch new movies.

I can't watch watch movies on Apple-TV on my LG Smart tv

Posted on Mar 8, 2024 6:05 PM

Top-ranking reply

Urquhart1244

Level 10

152,058 points

Posted on Mar 9, 2024 8:02 AM

Is the app on your smart TV named “Apple TV app” or “Apple TV+ app”?

The first has a Store and Library, while the latter does not.

Can you see the movie listed that you want to watch in the Apple TV app?

Does it show a Play button or Buy button or Rent button?

Does it show a link to a third party subscription service (in-app channel)?

Do you get the ‘Loading’ spinner symbol?

What movie did you try to watch? Maybe it is still pre-order status (not released yet for streaming).

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6 replies

Top-ranking reply

Urquhart1244

Level 10

152,058 points

Mar 9, 2024 8:02 AM in response to Gunny002

Is the app on your smart TV named “Apple TV app” or “Apple TV+ app”?

The first has a Store and Library, while the latter does not.

Can you see the movie listed that you want to watch in the Apple TV app?

Does it show a Play button or Buy button or Rent button?

Does it show a link to a third party subscription service (in-app channel)?

Do you get the ‘Loading’ spinner symbol?

What movie did you try to watch? Maybe it is still pre-order status (not released yet for streaming).

Urquhart1244

Level 10

152,058 points

Mar 9, 2024 10:58 AM in response to Gunny002

Having an Apple TV+ subscription has no influence on getting access to a movie like John Wick 4. It is not part of the subscription catalog. That movie will be for Buy or Rent from the iTunes Store.

Mar 8, 2024 6:29 PM in response to Gunny002

What happens when you try? Be as exact as possible.

Gunny002 Author

Level 1

5 points

Mar 9, 2024 6:13 AM in response to IdrisSeabright

nothing happens

Gunny002 Author

Level 1

5 points

Mar 9, 2024 10:04 AM in response to Urquhart1244

John Wick 4

Gunny002 Author

Level 1

5 points

Mar 9, 2024 10:05 AM in response to Gunny002

I have Apple TV+

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I have Apple TV on my LG Smart TV and can't watch new movies.